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ServiceNow SPM Developer
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Indore CITP, Pune – Viman Nagar

Briefcase

ServiceNow.

Monitor

6+ years

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Role:

ServiceNow SPM Developer

Location:

Indore CITP, Pune – Viman Nagar

Experience:

6+ years

Key Skills:

SPM, ServiceNow CSA, CIS, ITOM, CAD

Role Summary


We are looking for an experienced ServiceNow SPM Developer with strong hands-on expertise in Strategic Portfolio Management (SPM) and the ServiceNow platform. The ideal candidate will have experience implementing and customizing Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Financial Planning modules while leveraging CSDM, CMDB, and Foundation Data to deliver scalable enterprise solutions.


You will work closely with Solution Architects, Product Owners, Business Analysts, and business stakeholders to develop, configure, and optimize ServiceNow SPM solutions that align portfolio strategy with business execution.


What will your role look like?

  • Design, develop, configure, and implement ServiceNow Strategic Portfolio Management (SPM) solutions.
  • Configure and customize Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Financial Planning modules.
  • Develop workflows, Flow Designer automations, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and custom applications using ServiceNow best practices.
  • Configure and maintain CMDB, CSDM, and Foundation Data to support enterprise portfolio and project management processes.
  • Develop integrations with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and middleware platforms.
  • Build dashboards, reports, and Performance Analytics solutions to support portfolio governance and executive decision-making.
  • Collaborate with Business Analysts, Product Owners, and Solution Architects to translate business requirements into scalable technical solutions.
  • Support platform upgrades, enhancements, defect resolution, and continuous improvement initiatives.
  • Troubleshoot application issues and optimize platform performance.
  • Participate in code reviews, technical documentation, testing, deployment, and release management activities.
  • Ensure all development complies with ServiceNow coding standards, governance policies, and security best practices.


Why will you love this role?

  • Work on enterprise-scale Strategic Portfolio Management implementations.
  • Build solutions that help organizations optimize project delivery, resource utilization, and investment planning.
  • Collaborate with experienced architects, consultants, and global delivery teams.
  • Gain exposure to enterprise architecture, CMDB, CSDM, and Foundation Data.
  • Work with the latest ServiceNow platform capabilities and best practices.
  • Enjoy continuous learning opportunities, certifications, and career growth.


We would like you to bring along

  • 5+ years of hands-on ServiceNow development experience.
  • Proven implementation experience in ServiceNow Strategic Portfolio Management (SPM).
  • Strong hands-on expertise in:
  • Demand Management
  • Project Portfolio Management (PPM)
  • Resource Management
  • Agile Development
  • Financial Planning
  • Strong understanding of CSDM, CMDB, and Foundation Data concepts.
  • Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Service Catalog.
  • Experience building integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise middleware.
  • Experience creating reports, dashboards, and Performance Analytics solutions.
  • Strong JavaScript development skills and knowledge of ServiceNow platform architecture and development best practices.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Good communication and stakeholder management skills.
  • Experience working in Agile/Scrum environments.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)


Good-to-have skills

  • Experience with ITOM, including CMDB, Discovery, and Service Mapping.
  • Exposure to Performance Analytics, executive dashboards, and portfolio reporting.
  • Experience with Now Assist, AI-powered capabilities, and intelligent automation.
  • Knowledge of ITSM, ITAM, and enterprise integrations.
  • Experience with App Engine, IntegrationHub, and Automation Engine.
  • ITIL Foundation or Agile/SAFe certifications are an added advantage.
ServiceNow Developer (SAM Pro & Performance Analytics)
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Indore CITP, Pune – Baner, Pune – Viman Nagar

Briefcase

ServiceNow.

Monitor

3+ years

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Role:

ServiceNow Developer (SAM Pro & Performance Analytics)

Location:

Indore CITP, Pune – Baner, Pune – Viman Nagar

Experience:

3+ years

Key Skills:

ITAM, SAM Pro, Reporting, ServiceNow CSA, ServiceNow Performance Analytics

Role Summary


We are looking for an experienced ServiceNow Developer with strong expertise in Software Asset Management Professional (SAM Pro), IT Asset Management (ITAM), Performance Analytics, and ServiceNow Reporting. The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow SAM Pro capabilities to help organizations manage software assets, ensure license compliance, optimize software spend, and deliver actionable insights through dashboards and analytics.


The role requires a hands-on ServiceNow developer with strong technical skills, analytical thinking, and the ability to collaborate with business stakeholders to deliver scalable and efficient IT Asset Management solutions.


What will your role look like?

  • Design, develop, configure, and support ServiceNow Software Asset Management Professional (SAM Pro) solutions.
  • Configure and optimize IT Asset Management (ITAM) processes to improve software lifecycle management and operational efficiency.
  • Manage software entitlements, software models, reclamation rules, normalization, and license compliance within ServiceNow SAM Pro.
  • Develop and maintain Performance Analytics dashboards, scorecards, KPIs, and reports to provide actionable business insights.
  • Build and customize ServiceNow reports, dashboards, and data visualizations for business and executive stakeholders.
  • Configure workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions to support SAM and ITAM processes.
  • Monitor software license usage and identify optimization opportunities to reduce software costs and improve compliance.
  • Ensure data quality, reconciliation, and governance across software and asset repositories.
  • Collaborate with Asset Managers, Software Vendors, Procurement teams, and Business stakeholders to gather requirements and deliver effective solutions.
  • Support platform upgrades, enhancements, defect resolution, and continuous improvement initiatives.
  • Develop integrations with enterprise applications using REST APIs, SOAP APIs, and IntegrationHub where required.
  • Follow ServiceNow development standards, governance policies, and platform best practices.


Why will you love this role?

  • Work on enterprise-scale Software Asset Management and IT Asset Management transformation initiatives.
  • Help organizations optimize software investments and improve license compliance.
  • Build advanced analytics, dashboards, and KPIs that enable data-driven decision-making.
  • Collaborate with experienced architects, asset managers, and global technology teams.
  • Gain exposure to enterprise IT governance, automation, and ServiceNow best practices.
  • Enjoy continuous learning opportunities, ServiceNow certifications, and career growth.


We would like you to bring along

  • 4–8 years of overall IT experience with strong hands-on ServiceNow development expertise.
  • Proven implementation experience in ServiceNow Software Asset Management Professional (SAM Pro).
  • Strong understanding of IT Asset Management (ITAM) processes and software asset lifecycle management.
  • Hands-on experience developing Performance Analytics dashboards, KPIs, scorecards, and executive reporting.
  • Experience creating ServiceNow reports, dashboards, and data visualizations.
  • Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
  • Experience configuring software normalization, license reconciliation, reclamation, software models, and compliance reporting.
  • Knowledge of ServiceNow platform architecture, development best practices, and security standards.
  • Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Experience working in Agile/Scrum environments.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)


Good-to-have skills

  • ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
  • Experience with Hardware Asset Management (HAM) and broader IT Asset Management capabilities.
  • Knowledge of ServiceNow Performance Analytics, Reporting, and Dashboard best practices.
  • Experience with CMDB, CSDM, Discovery, and ITSM integrations.
  • Exposure to Now Assist, AI-powered analytics, and intelligent reporting capabilities.
  • Experience integrating ServiceNow with software discovery, procurement, ERP, and licensing tools.
  • ITIL Foundation or other IT Asset Management certifications are an added advantage.
ServiceNow Architect – CSM & HAM
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Indore CITP, Pune – Baner, Pune – Viman Nagar

Briefcase

ServiceNow.

Monitor

12+ years

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Role:

ServiceNow Architect – CSM & HAM

Location:

Indore CITP, Pune – Baner, Pune – Viman Nagar

Experience:

12+ years

Key Skills:

CSA, CIS CSM, CAD, HAM

Role Summary


We are looking for an experienced ServiceNow Technical Architect with 12+ years of overall IT experience and deep expertise in the ServiceNow platform, Customer Service Management (CSM), Hardware Asset Management (HAM), App Engine, and enterprise integrations. The ideal candidate will be responsible for architecting scalable, secure, and high-performing ServiceNow solutions while providing technical leadership across the complete implementation lifecycle.


You will work closely with business stakeholders, Solution Architects, Product Owners, and development teams to define technical strategies, establish platform governance, and deliver enterprise-grade ServiceNow solutions aligned with business objectives.


What will your role look like?

  • Design and architect scalable, secure, and enterprise-grade ServiceNow solutions across Customer Service Management (CSM) and Hardware Asset Management (HAM).
  • Lead technical architecture discussions, solution blueprint sessions, and technical design reviews.
  • Define platform governance, development standards, coding best practices, and reusable architecture patterns.
  • Design and develop enterprise applications using ServiceNow App Engine and low-code capabilities.
  • Architect and implement integrations with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
  • Collaborate with business stakeholders to translate functional requirements into scalable technical solutions.
  • Provide technical leadership throughout the implementation lifecycle, including design, development, testing, deployment, and production support.
  • Lead ServiceNow platform upgrades, performance optimization, instance health assessments, and modernization initiatives.
  • Mentor developers and technical leads by providing architectural guidance and code quality reviews.
  • Identify technical risks, dependencies, and optimization opportunities while ensuring alignment with enterprise architecture standards.
  • Ensure solutions comply with ServiceNow best practices, security standards, governance policies, and scalability requirements.
  • Support enterprise digital transformation initiatives by driving innovation and platform adoption.


Why will you love this role?

  • Lead enterprise-scale ServiceNow transformation programs for global customers.
  • Design innovative, business-critical solutions using the latest ServiceNow platform capabilities.
  • Work with experienced architects, technology leaders, and cross-functional teams.
  • Gain exposure to complex integrations, App Engine development, and enterprise architecture.
  • Drive platform modernization and establish architecture standards across large implementations.
  • Enjoy continuous learning opportunities, advanced certifications, and strong career growth.
  • Make a significant impact by delivering scalable and future-ready ServiceNow solutions.


We would like you to bring along

  • 12+ years of overall IT experience with extensive expertise in the ServiceNow platform.
  • Proven experience architecting and delivering enterprise ServiceNow solutions.
  • Strong hands-on implementation experience in:
  • Customer Service Management (CSM)
  • Hardware Asset Management (HAM)
  • ServiceNow App Engine
  • Enterprise Integrations
  • Deep understanding of ServiceNow platform architecture, data model, security, governance, and development best practices.
  • Experience developing enterprise applications using App Engine, Flow Designer, IntegrationHub, and Automation Engine.
  • Expertise in designing integrations using REST APIs, SOAP APIs, IntegrationHub, OAuth, and MID Servers.
  • Strong JavaScript development knowledge, including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
  • Experience conducting architecture workshops, solution demonstrations, and technical governance reviews.
  • Ability to define technical roadmaps, architecture standards, and reusable solution patterns.
  • Excellent communication, stakeholder management, presentation, and leadership skills.
  • Experience working in Agile/Scrum delivery environments.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
  • ServiceNow App Engine Micro-Certification (preferred if available)


Good-to-have skills

  • Experience with Now Assist, Generative AI, Predictive Intelligence, AI Search, and Virtual Agent.
  • Exposure to ITSM, ITOM, CMDB, CSDM, SAM, and Discovery.
  • Experience with Automation Engine, IntegrationHub ETL, and enterprise integration platforms.
  • Knowledge of cloud platforms such as AWS, Azure, or GCP.
  • TOGAF, ITIL 4 Foundation, or other enterprise architecture certifications.
  • Experience leading large-scale digital transformation and ServiceNow platform modernization initiatives.
ServiceNow Senior AI Developer
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Chennai, Pune – Baner, Pune – Viman Nagar, Vadodara, Indore CITP

Briefcase

ServiceNow.

Monitor

6+ years

Down Arrow

Role:

ServiceNow Senior AI Developer

Location:

Chennai, Pune – Baner, Pune – Viman Nagar, Vadodara, Indore CITP

Experience:

6+ years

Key Skills:

CAD, PI, CIS-CSM, ServiceNow CSA, AI/Now Assist

Role Summary


We are looking for an experienced ServiceNow CSM Configuration Developer to configure, customize, and enhance the ServiceNow Customer Service Management (CSM) platform. The ideal candidate will be responsible for tailoring the platform to meet evolving business needs by leveraging out-of-the-box (OOTB) capabilities, custom development, integrations, workflow automation, and AI-powered features.


This role requires hands-on expertise in ServiceNow CSM, platform configuration, scripting, integrations, and modern AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI to deliver secure, scalable, and intelligent customer service experiences.


What will your role look like?

  • Configure and customize the ServiceNow CSM platform using out-of-the-box capabilities while adhering to ServiceNow best practices.
  • Configure workflows, forms, catalog items, UI policies, client scripts, business rules, UI actions, and access controls to meet business requirements.
  • Develop custom applications, modules, and workflows where business requirements extend beyond standard platform capabilities.
  • Design and implement workflow automation using Flow Designer, IntegrationHub, and Automation Engine.
  • Configure and optimize Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI capabilities to enhance customer interactions and operational efficiency.
  • Develop and maintain server-side and client-side scripts, Script Includes, Business Rules, UI Actions, and REST APIs.
  • Build and maintain integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, middleware, and web services.
  • Support data migration activities from legacy applications while ensuring data quality, integrity, and governance.
  • Configure and maintain customer, product, and reference data within the ServiceNow platform.
  • Manage multiple ServiceNow environments, including Development, QA, UAT, and Production.
  • Troubleshoot platform issues, optimize performance, and participate in platform upgrades and release management.
  • Collaborate with Business Owners, Product Owners, Solution Architects, and cross-functional teams to translate business requirements into scalable technical solutions.
  • Provide technical guidance on ServiceNow capabilities, platform limitations, and solution design best practices.
  • Ensure all development follows ServiceNow coding standards, governance policies, security guidelines, and platform best practices.


Why will you love this role?

  • Work on enterprise-scale Customer Service Management transformation initiatives.
  • Gain hands-on experience with the latest ServiceNow AI capabilities, including Now Assist and Agentic AI.
  • Collaborate with experienced architects, product owners, and global delivery teams.
  • Build innovative customer service solutions that improve user experience and operational efficiency.
  • Work with cutting-edge automation, integrations, and AI technologies.
  • Enjoy continuous learning, certifications, and career growth opportunities within the ServiceNow ecosystem.


We would like you to bring along

  • 5–8+ years of overall IT experience with strong hands-on ServiceNow development experience.
  • Proven implementation experience in ServiceNow Customer Service Management (CSM).
  • Strong expertise in ServiceNow platform configuration, customization, and development.
  • Hands-on experience configuring Workflows, Flow Designer, UI Policies, Client Scripts, Business Rules, Script Includes, UI Actions, Service Catalog, and IntegrationHub.
  • Experience building integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise middleware.
  • Hands-on experience implementing Now Assist, Predictive Intelligence (PI), AI Search, Virtual Agent, and other AI-powered ServiceNow capabilities.
  • Strong JavaScript development skills and knowledge of ServiceNow development best practices.
  • Experience managing multiple ServiceNow instances and supporting platform upgrades.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Experience working in Agile/Scrum environments.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
  • ServiceNow Predictive Intelligence (PI) Micro-Certification
  • ServiceNow AI / Now Assist Micro-Certification


Good-to-have skills

  • Experience with Agentic AI, Document Intelligence, Generative AI Controller, and Intelligent Search.
  • Exposure to ITSM, ITOM, CMDB, Knowledge Management, and Service Portal.
  • Experience with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), and conversational AI.
  • Experience working with Azure OpenAI, OpenAI APIs, AWS AI services, or similar enterprise AI platforms.
  • Knowledge of Automation Engine, IntegrationHub, and enterprise integration patterns.
  • Experience with DevOps, CI/CD pipelines, and enterprise-scale digital transformation initiatives.
ServiceNow ITOM Architect
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Indore CITP, Pune – Baner, Pune – Viman Nagar

Briefcase

ServiceNow.

Monitor

10+ years

Down Arrow

Role:

ServiceNow ITOM Architect

Location:

Indore CITP, Pune – Baner, Pune – Viman Nagar

Experience:

10+ years

Key Skills:

ServiceNow CSA, CIS, CAD, ServiceNow Discovery, CMDB, Data Foundations, ITOM

Role Summary


We are looking for an experienced ServiceNow ITOM Architect to lead the architecture, design, and implementation of enterprise-scale IT Operations Management (ITOM) solutions on the ServiceNow platform. The ideal candidate will possess deep expertise in ITOM, Discovery, Service Mapping, Event Management, CMDB, Cloud Management, AIOps, and enterprise integrations. You will be responsible for defining technical strategy, establishing architecture standards, driving platform modernization, and delivering scalable, secure, and high-performing ITOM solutions aligned with business objectives.


What will your role look like?

  • Design and architect enterprise-scale ServiceNow ITOM solutions that are scalable, secure, and aligned with organizational standards.
  • Define the enterprise CMDB strategy, including governance, data models, CSDM adoption, and Data Foundation best practices.
  • Lead architecture workshops, discovery sessions, and solution blueprint discussions with business and technical stakeholders.
  • Design and implement Discovery, Service Mapping, Event Management, Cloud Management, AIOps, and Operational Intelligence solutions.
  • Architect integrations with enterprise monitoring tools, cloud platforms, infrastructure management tools, and third-party applications using REST/SOAP APIs, IntegrationHub, MID Servers, and event-based integrations.
  • Develop technical roadmaps and implementation strategies for ITOM transformation initiatives.
  • Define architecture standards, reusable solution patterns, governance frameworks, and implementation best practices.
  • Lead ServiceNow platform modernization, instance health assessments, upgrades, and performance optimization initiatives.
  • Collaborate with Enterprise Architects, Solution Architects, Infrastructure teams, Security teams, and Business stakeholders to ensure successful solution delivery.
  • Mentor developers and technical leads by providing architectural guidance throughout the implementation lifecycle.
  • Identify technical risks, dependencies, and opportunities for automation while ensuring alignment with enterprise architecture standards.
  • Ensure compliance with ServiceNow development standards, security guidelines, and governance policies.


Why will you love this role?

  • Lead large-scale enterprise IT transformation programs using the ServiceNow platform.
  • Design innovative ITOM solutions that improve infrastructure visibility, operational resilience, and service availability.
  • Work with cutting-edge technologies including AIOps, Cloud Management, Discovery, Service Mapping, and intelligent automation.
  • Collaborate with enterprise architects, infrastructure leaders, and global technology teams.
  • Influence long-term platform strategy, architecture standards, and modernization initiatives.
  • Enjoy continuous learning, advanced certifications, and career growth opportunities while working with global clients.
  • Play a key role in driving operational excellence through automation and AI-enabled IT Operations.


We would like you to bring along

  • 10–15+ years of overall IT experience with significant expertise in ServiceNow architecture and enterprise IT Operations Management.
  • Hands-on architecture and implementation experience in ServiceNow ITOM, including:
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB
  • Cloud Management
  • AIOps
  • Strong understanding of CMDB, CSDM, Data Foundation, and configuration management best practices.
  • Experience designing enterprise integrations using REST APIs, SOAP APIs, IntegrationHub, MID Servers, and event-driven architectures.
  • Expertise in integrating ServiceNow with infrastructure monitoring tools, cloud platforms, and enterprise management systems.
  • Experience conducting architecture workshops, solution blueprint sessions, and technical design reviews.
  • Strong knowledge of ServiceNow platform architecture, governance, security, and performance optimization.
  • Experience defining technical standards, reusable architecture patterns, and enterprise governance frameworks.
  • Strong analytical, communication, presentation, and stakeholder management skills.
  • Experience working within Agile, Scrum, or SAFe delivery methodologies.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM)
  • Strong knowledge of CSDM and Data Foundation (certifications preferred where applicable)


Good-to-have skills

  • Experience with Now Assist, AI-powered IT Operations, and intelligent automation capabilities within the ServiceNow platform.
  • Knowledge of Predictive Intelligence, Virtual Agent, Automation Engine, and Generative AI capabilities.
  • Experience with ITSM, ITAM, HAM, SAM, and enterprise asset management solutions.
  • Exposure to AWS, Azure, or Google Cloud infrastructure and cloud-native architectures.
  • Experience integrating tools such as Dynatrace, Splunk, Datadog, SolarWinds, AppDynamics, or similar monitoring platforms.
  • Knowledge of Infrastructure as Code (IaC), DevOps, CI/CD pipelines, and cloud automation.
  • TOGAF, ITIL 4 Foundation, AWS, or Azure architecture certifications are an added advantage.
ServiceNow AI Architect
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Indore CITP, Pune – Baner, Pune – Viman Nagar

Briefcase

ServiceNow.

Monitor

10+ years

Down Arrow

Role:

ServiceNow AI Architect

Location:

Indore CITP, Pune – Baner, Pune – Viman Nagar

Experience:

10+ years

Key Skills:

ServiceNow CSA, CAD, Now Assist, CIS – ITSM

Role Summary

We are looking for an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow AI capabilities, Generative AI, Large Language Models (LLMs), enterprise architecture, workflow automation, and digital transformation. You will define the enterprise AI strategy, architect scalable and secure AI solutions, and drive the adoption of intelligent automation across business functions.

As a strategic technology leader, you will work closely with business stakeholders, enterprise architects, platform teams, and developers to transform business processes using ServiceNow’s AI ecosystem while ensuring governance, security, and responsible AI practices.

What will your role look like?
  • Define and drive the enterprise AI roadmap within the ServiceNow ecosystem, aligning AI initiatives with business strategy and digital transformation goals.
  • Architect scalable, secure, and governed AI solutions leveraging ServiceNow’s native AI capabilities and Generative AI technologies.
  • Evaluate emerging AI technologies and recommend adoption strategies that maximize business value.
  • Design AI-powered solutions across IT Service Management (ITSM), Customer Service Management (CSM), Employee Experience (HRSD), Field Service Management (FSM), and enterprise business workflows.
  • Lead the implementation and adoption of:
  • ServiceNow Now Assist
  • AI Agents
  • Predictive Intelligence
  • Virtual Agent
  • Document Intelligence
  • Process Mining
  • Automation Engine
  • Intelligent Search
  • Generative AI Controller
  • Design enterprise AI architectures that integrate securely with internal and external systems using REST APIs, IntegrationHub, and cloud services.
  • Establish AI governance, security, compliance, and responsible AI best practices across the platform.
  • Collaborate with Enterprise Architects, Product Owners, Business Analysts, and Development teams to define AI-enabled solution architectures.
  • Provide technical leadership throughout the AI solution lifecycle, from ideation through implementation and optimization.
  • Mentor architects and developers on AI architecture, ServiceNow best practices, and emerging technologies.
  • Drive platform modernization by incorporating AI capabilities into existing ServiceNow solutions and enterprise workflows.
  • Stay current with advancements in Generative AI, LLMs, AI Agents, and ServiceNow AI innovations.

Why will you love this role?
  • Lead enterprise-wide AI transformation initiatives using one of the industry’s leading digital workflow platforms.
  • Design next-generation intelligent solutions that redefine employee, customer, and IT experiences.
  • Work with cutting-edge technologies, including Generative AI, LLMs, AI Agents, and autonomous workflows.
  • Collaborate with senior business leaders, enterprise architects, and global technology teams.
  • Influence enterprise AI strategy, architecture standards, and platform innovation.
  • Enjoy continuous learning opportunities with the latest ServiceNow AI capabilities and certifications.
  • Make a significant business impact by driving automation, operational efficiency, and digital transformation.

We would like you to bring along
  • 10–15+ years of overall IT experience with significant expertise in enterprise architecture and the ServiceNow platform.
  • Hands-on experience designing and implementing enterprise-scale ServiceNow AI solutions.
  • Strong expertise in Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Automation Engine, Process Mining, Intelligent Search, and Generative AI Controller.
  • Deep understanding of ServiceNow platform architecture, governance, security, integrations, and best practices.
  • Experience with Large Language Models (LLMs) and enterprise Generative AI implementations.
  • Strong understanding of AI Agents, autonomous workflows, Retrieval-Augmented Generation (RAG), prompt engineering, and conversational AI.
  • Familiarity with MLOps, AI lifecycle management, model governance, and responsible AI principles.
  • Experience integrating ServiceNow with cloud platforms, AI services, enterprise applications, and external APIs.
  • Strong knowledge of enterprise integration patterns, REST APIs, IntegrationHub, OAuth, and cloud-native architectures.
  • Experience working with Agile delivery models and enterprise-scale transformation programs.
  • Excellent communication, stakeholder management, presentation, and leadership skills.

Preferred Certifications
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist (CIS) (one or more relevant modules)
  • ServiceNow Certified Master Architect (preferred)
  • ServiceNow Micro-Certifications in Now Assist and AI (preferred)
  • Microsoft Azure AI Engineer Associate, AWS Certified AI Specialty, or Google Professional Machine Learning Engineer (preferred)
  • TOGAF, ITIL 4 Foundation, or equivalent enterprise architecture certifications

Good-to-have skills
  • Experience with CSDM, CMDB, ITOM, ITSM, HRSD, CSM, FSM, SPM, and App Engine.
  • Knowledge of Azure OpenAI, OpenAI, Amazon Bedrock, Google Vertex AI, or similar enterprise AI platforms.
  • Experience with vector databases, semantic search, AI orchestration, and Retrieval-Augmented Generation (RAG).
  • Exposure to Python, AI frameworks, or orchestration platforms supporting enterprise AI solutions.
  • Understanding of data governance, AI security, compliance, and privacy frameworks.
  • Experience defining AI architecture standards, reusable solution patterns, and enterprise AI governance frameworks.
ServiceNow Demand Architect
Pin

Indore CITP, Pune – Baner, Pune – Viman Nagar, Chennai, Vadodara

Briefcase

ServiceNow.

Monitor

8+ years

Down Arrow

Role:

ServiceNow Demand Architect

Location:

Indore CITP, Pune – Baner, Pune – Viman Nagar, Chennai, Vadodara

Experience:

8+ years

Key Skills:

CIS, TOGAF, AWS/Azure cloud architecture, Information Technology Infrastructure Libraries (ITIL)

Role Summary

We are looking for an experienced ServiceNow Demand Architect to bridge business demand with enterprise technology architecture. In this role, you will evaluate incoming demand for technical feasibility, define scalable solution approaches, and provide architectural direction that aligns with the organization’s ServiceNow platform strategy. You will work closely with Business Analysts, Portfolio Managers, Solution Architects, Developers, and business stakeholders to ensure solutions are technically sound, reusable, and aligned with long-term platform objectives.

The ideal candidate combines strong ServiceNow platform expertise with enterprise architecture knowledge, enabling informed technical decisions, governance, and strategic planning across the demand lifecycle.

What will your role look like?
  • Review Business Analyst (BA) analysis to assess technical feasibility before effort estimation.
  • Define solution options and recommend the optimal approach by evaluating build vs. configure vs. integrate vs. buy scenarios.
  • Identify cross-functional dependencies, architectural impacts, and integration requirements early in the demand lifecycle.
  • Represent the technical solution during architecture and platform governance reviews, presenting recommendations and technical rationale.
  • Challenge business demands that duplicate existing capabilities or conflict with the ServiceNow platform strategy and enterprise architecture.
  • Maintain visibility of the overall ServiceNow solution landscape, including existing capabilities, planned initiatives, and retiring solutions.
  • Produce high-quality solution design briefs for large, strategic, and complex initiatives.
  • Translate business requirements into clear technical direction for development teams, ensuring smooth transition from analysis to implementation.
  • Provide architectural guidance and support to developers throughout the implementation lifecycle.
  • Coach Business Analysts on ServiceNow capabilities, platform limitations, and technical concepts to improve requirement quality.
  • Contribute to demand assessment methodologies, including complexity tiering and solution governance frameworks.
  • Partner with Portfolio Managers by providing insights into technical debt, architectural risks, platform health, and modernization opportunities.
  • Develop and maintain reusable architecture patterns, reference solutions, design standards, and governance documentation.
  • Ensure all proposed solutions align with ServiceNow best practices, security standards, scalability, and long-term maintainability.

Why will you love this role?
  • Play a strategic role in shaping the organization’s ServiceNow platform roadmap and architecture.
  • Influence enterprise-wide technology decisions and digital transformation initiatives.
  • Work closely with senior business stakeholders, architects, and technology leaders.
  • Drive innovation by promoting reusable solutions, architectural consistency, and platform optimization.
  • Gain exposure to complex enterprise programs spanning multiple ServiceNow products and integrations.
  • Be part of a collaborative environment that encourages continuous learning, technical excellence, and professional growth.

We would like you to bring along
  • 10+ years of overall IT experience with significant experience in ServiceNow architecture, solution design, or enterprise architecture.
  • Strong understanding of the ServiceNow platform, including architecture, governance, integrations, and best practices.
  • Experience evaluating business demand and translating functional requirements into scalable technical solutions.
  • Expertise in solution architecture, application integration, and enterprise design principles.
  • Strong knowledge of ServiceNow implementation methodologies and platform governance.
  • Experience creating architecture documents, solution design briefs, technical roadmaps, and decision records.
  • Ability to identify technical risks, dependencies, architectural impacts, and optimization opportunities.
  • Experience collaborating with Business Analysts, Product Owners, Development teams, Enterprise Architects, and senior business stakeholders.
  • Strong communication, presentation, facilitation, and stakeholder management skills.
  • Experience working in Agile, Scrum, or SAFe delivery environments.

Preferred Certifications
  • ServiceNow Certified Implementation Specialist (CIS) – Mandatory
  • ServiceNow Certified System Administrator (CSA) – Preferred
  • ServiceNow Certified Application Developer (CAD) – Preferred
  • TOGAF 9/10 Certified
  • IASA CITA-F (IT Architecture Foundation)
  • IASA CITA-P (Professional)
  • ITIL 4 Foundation
  • AWS Solutions Architect Associate or Microsoft Azure Solutions Architect Associate
  • AWS Solutions Architect Professional or Microsoft Azure Solutions Architect Expert

Good-to-have skills
  • Experience across multiple ServiceNow modules such as ITSM, ITOM, ITAM, SPM, CSM, HRSD, FSM, IRM/GRC, or App Engine.
  • Knowledge of CSDM, CMDB, Data Foundation, IntegrationHub, Flow Designer, and enterprise integration patterns.
  • Exposure to Now Assist and AI-driven capabilities within the ServiceNow platform.
  • Experience defining enterprise architecture standards, reusable solution patterns, and governance frameworks.
  • Knowledge of cloud architecture, microservices, APIs, event-driven integrations, and enterprise integration platforms.
  • Experience contributing to platform modernization initiatives, technical debt reduction, and strategic technology roadmaps.
Data Engineer – Data Warehouse and Data Pipelines
Pin

Indore CITP, Pune – Baner, Pune – Viman Nagar, Chennai, Vadodara

Briefcase

Storage & Virtualization.

Monitor

5+ years

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Role:

Data Engineer – Data Warehouse and Data Pipelines

Location:

Indore CITP, Pune – Baner, Pune – Viman Nagar, Chennai, Vadodara

Experience:

5+ years

Key Skills:

Kafka, ClickHouse, Snowflake, Debezium, SQL, ELT/ETL Pipeline Engineering, Python, Fivetran

View Link



Skills Required
The required candidate should have strong Python and SQL skills with hands-on experience in building and maintaining ETL/ELT data pipelines for operational metrics. The candidate should understand data warehouse concepts, data modeling, dbt framework, data quality checks, pipeline monitoring, and SQL query/cost optimization. Experience with data ingestion tools such as Debezium, Fivetran, Kafka/Kafka Connect, or similar is preferred. The candidate should have exposure to modern data warehouse or analytics platforms such as Snowflake, ClickHouse or similar. The candidate should also be able to build dashboards and visualizations using Grafana, Kibana, PowerBI, or similar tools to help SRE and platform teams troubleshoot system health, usage patterns, and performance bottlenecks.



Job Description

The customer is looking for a Data Engineer to design, build, and maintain data pipelines and data warehouse models for operational metrics. The role involves collecting data from servers, network devices, custom applications, and internal systems, then transforming, validating, and storing the data in a scalable data warehouse, lakehouse, or time-series data platform.


The candidate will work with SREs, Platform Engineers, and Product Owners to convert data requirements into reliable pipelines, optimized SQL/dbt models, and self-service dashboards. The role also includes data quality checks, pipeline monitoring, query and warehouse cost optimization, dashboard development, and troubleshooting pipeline or data accuracy issues.

ServiceNow Techical Lead – ITOM
Pin

Pune – Viman Nagar, Indore CITP

Briefcase

ServiceNow.

Monitor

6+ years

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Role:

ServiceNow Techical Lead – ITOM

Location:

Pune – Viman Nagar, Indore CITP

Experience:

6+ years

Key Skills:

CMDB, Discovery & Service Mapping, ITOM, CMDB, Discovery

Role Summary


We are looking for an experienced ServiceNow ITOM Technical Lead with strong expertise in IT Operations Management (ITOM), Discovery, Service Mapping, Event Management, and CMDB. The ideal candidate will lead end-to-end ServiceNow ITOM implementations, provide technical leadership to development teams, and ensure the successful delivery of scalable, secure, and high-performing ITOM solutions.


You will collaborate with Solution Architects, Infrastructure teams, Business stakeholders, and developers to implement enterprise monitoring, configuration management, and automation solutions while driving CMDB governance and platform optimization.


What will your role look like?

  • Lead the end-to-end implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
  • Provide technical leadership throughout the project lifecycle, including solution design, development, testing, deployment, and post-production support.
  • Configure and optimize Discovery, MID Servers, Discovery Patterns, and Service Mapping to improve infrastructure visibility and service dependency mapping.
  • Establish and maintain CMDB governance, ensuring data quality, integrity, and alignment with CSDM best practices.
  • Design and implement integrations with monitoring tools, cloud platforms, and enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
  • Collaborate with business and infrastructure stakeholders to design scalable monitoring, automation, and operational management solutions.
  • Develop custom workflows, Flow Designer automations, Business Rules, Client Scripts, Script Includes, and UI Actions where required.
  • Support platform upgrades, instance health assessments, performance tuning, and continuous optimization initiatives.
  • Conduct technical design reviews, code reviews, and enforce ServiceNow development standards and governance.
  • Mentor developers and provide technical guidance to ensure high-quality solution delivery.
  • Troubleshoot complex platform issues, perform root cause analysis, and implement preventive improvements.
  • Prepare technical documentation, solution designs, and deployment guides.
  • Why will you love this role?
  • Lead enterprise-scale IT Operations Management transformation programs.
  • Work with cutting-edge ServiceNow ITOM capabilities, automation, and cloud technologies.
  • Collaborate with experienced architects, infrastructure specialists, and global delivery teams.
  • Influence enterprise CMDB strategy and operational excellence initiatives.
  • Work on complex digital transformation projects with global customers.
  • Enjoy continuous learning, ServiceNow certifications, and strong career growth opportunities.


We would like you to bring along

  • 8–12 years of overall IT experience with strong hands-on ServiceNow implementation experience.
  • Proven experience leading ServiceNow ITOM implementations.
  • Strong hands-on expertise in:
  • ITOM
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB
  • Experience configuring MID Servers, Discovery Schedules, Discovery Patterns, and Service Mapping.
  • Strong understanding of CMDB governance, CSDM, configuration management, and data quality best practices.
  • Experience designing integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise integration platforms.
  • Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
  • Experience leading technical teams, conducting code reviews, and mentoring developers.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication, stakeholder management, and leadership abilities.
  • Experience working in Agile/Scrum delivery environments.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM)


Good-to-have skills

  • Experience with Cloud Discovery, Cloud Management, AIOps, and Operational Intelligence.
  • Exposure to ITSM, ITAM, HAM, SAM, and enterprise asset management.
  • Experience with Now Assist, Predictive Intelligence, and AI-powered automation capabilities.
  • Knowledge of monitoring tools such as Dynatrace, Splunk, Datadog, SolarWinds, AppDynamics, or similar platforms.
  • Experience with Azure, AWS, or Google Cloud infrastructure.
  • ITIL Foundation certification and knowledge of DevOps, CI/CD pipelines, and enterprise automation.
ServiceNow SPM Architect
Pin

Pune – Viman Nagar, Indore CITP

Briefcase

ServiceNow.

Monitor

12+ years

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Role:

ServiceNow SPM Architect

Location:

Pune – Viman Nagar, Indore CITP

Experience:

12+ years

Key Skills:

ITOM, ServiceNow CSA, CAD, CIS, SPM

Role Summary


We are looking for an experienced ServiceNow Strategic Portfolio Management (SPM) Architect to lead the architecture, design, and implementation of enterprise-scale ServiceNow SPM solutions. The ideal candidate will have deep expertise in Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, CSDM, CMDB, and Foundation Data.


In this strategic role, you will define the SPM architecture roadmap, establish governance and best practices, and collaborate with business and technology leaders to deliver scalable solutions that align with enterprise objectives and digital transformation initiatives.


What will your role look like?

  • Lead the architecture, design, and implementation of enterprise-scale ServiceNow Strategic Portfolio Management (SPM) solutions.
  • Drive end-to-end implementation of Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, Agile Development, and Portfolio Planning capabilities.
  • Define and implement CSDM (Common Service Data Model) aligned architecture across the ServiceNow platform.
  • Design and govern enterprise CMDB architecture, ensuring data quality, integrity, and alignment with business services.
  • Define and manage Foundation Data strategy, governance, and data models to support enterprise portfolio management and reporting.
  • Lead solution blueprint sessions, architecture workshops, and technical governance reviews with business and technical stakeholders.
  • Translate strategic business objectives into scalable ServiceNow SPM solutions and technical roadmaps.
  • Establish architecture standards, reusable solution patterns, governance frameworks, and implementation best practices.
  • Integrate SPM with other ServiceNow products including ITSM, ITOM, HRSD, CSM, ITAM, and external enterprise applications.
  • Architect integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise integration platforms.
  • Provide technical leadership throughout the implementation lifecycle, including design reviews, code governance, deployment, and platform optimization.
  • Mentor architects, developers, and consultants on ServiceNow SPM best practices and architectural standards.
  • Drive platform modernization, continuous improvement, and adoption of new ServiceNow capabilities.
  • Partner with business leaders to optimize portfolio planning, resource allocation, investment management, and project execution.


Why will you love this role?

  • Lead enterprise-wide digital transformation initiatives using the ServiceNow platform.
  • Shape the organization’s Strategic Portfolio Management architecture and governance strategy.
  • Work with global stakeholders on complex, enterprise-scale ServiceNow implementations.
  • Influence executive decision-making through portfolio optimization and strategic planning solutions.
  • Collaborate with experienced architects, business leaders, and technology experts.
  • Gain exposure to large-scale CMDB, CSDM, enterprise data strategy, and platform modernization initiatives.
  • Enjoy continuous learning, advanced certifications, and outstanding career growth opportunities.


We would like you to bring along

  • 12+ years of overall IT experience with extensive ServiceNow platform expertise.
  • Proven experience as a ServiceNow SPM Architect, Solution Architect, or Technical Architect delivering enterprise-scale implementations.
  • Deep hands-on expertise in:
  • Strategic Portfolio Management (SPM)
  • Demand Management
  • Project Portfolio Management (PPM)
  • Resource Management
  • Financial Planning
  • Strong experience implementing CSDM across enterprise ServiceNow environments.
  • Expertise in CMDB architecture, governance, health, and optimization.
  • Strong knowledge of Foundation Data, enterprise data models, and data governance.
  • Experience designing enterprise architecture, technical roadmaps, and solution governance frameworks.
  • Strong understanding of ServiceNow platform architecture, security, integrations, and development best practices.
  • Experience integrating ServiceNow with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and middleware platforms.
  • Excellent stakeholder management, presentation, communication, and leadership skills.
  • Experience leading architecture discussions, mentoring technical teams, and driving solution ownership.
  • Experience working in Agile, Scrum, or SAFe delivery environments.
  • Mandatory Certifications
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)


Good-to-have skills

  • Experience integrating SPM with ITSM, ITOM, HRSD, CSM, and ITAM.
  • Knowledge of Performance Analytics, enterprise reporting, dashboards, and executive scorecards.
  • Experience with Now Assist, AI-powered portfolio management, and intelligent automation.
  • Strong understanding of Agile Development, SAFe, Lean Portfolio Management, and enterprise planning frameworks.
  • Exposure to cloud platforms such as AWS, Azure, or GCP.
  • TOGAF, ITIL 4 Foundation, or enterprise architecture certifications.
  • Experience driving enterprise data governance, platform modernization, and strategic technology initiatives.


ServiceNow Solution Architect (FSM, ITSM & CMDB)
Pin

Pune – Baner, Pune – Viman Nagar, Indore CITP, Chennai, Vadodara

Briefcase

ServiceNow.

Monitor

12+ years

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Role:

ServiceNow Solution Architect (FSM, ITSM & CMDB)

Location:

Pune – Baner, Pune – Viman Nagar, Indore CITP, Chennai, Vadodara

Experience:

12+ years

Key Skills:

Service portal, CIS FSM, CAD, Mockups, ServiceNow CSA, CMDB, Platform upgrade, Integrations, Wireframing, UI Builders, IT Service Management (ITSM)

ServiceNow Solution Architect (FSM, ITSM & CMDB)

Role Summary

We are looking for an experienced ServiceNow Solution Architect with deep expertise in Field Service Management (FSM), IT Service Management (ITSM), CMDB, and enterprise integrations. In this role, you will be responsible for designing scalable and future-ready ServiceNow solutions, leading customer workshops, translating business requirements into technical architecture, and driving platform modernization initiatives. You will work closely with business stakeholders, delivery teams, and customers to ensure successful implementation of enterprise ServiceNow solutions.

What will your role look like?

  • Design and architect scalable ServiceNow solutions across FSM, ITSM, and CMDB modules.
  • Lead discovery sessions and customer workshops to gather business requirements and translate them into technical solution designs.
  • Develop solution blueprints, architecture documents, and implementation roadmaps.
  • Create intuitive user experiences using ServiceNow UI Builder and Service Portal, including wireframes and mockups.
  • Design and oversee integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, and other integration platforms.
  • Provide technical leadership throughout the project lifecycle, ensuring adherence to ServiceNow best practices and architectural standards.
  • Lead ServiceNow platform upgrades, instance health assessments, performance optimization, and modernization initiatives.
  • Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful project delivery.
  • Mentor development teams and provide guidance on solution design, governance, and implementation best practices.

Why will you love this role?

  • Work on enterprise-scale digital transformation initiatives using the ServiceNow platform.
  • Design innovative and scalable solutions for global customers across multiple industries.
  • Collaborate with experienced architects, consultants, and technology leaders.
  • Gain exposure to complex integrations, platform modernization, and next-generation ServiceNow capabilities.
  • Enjoy continuous learning opportunities, certifications, and career growth in a collaborative environment.
  • Make a significant impact by delivering business-critical solutions that drive operational excellence.

We would like you to bring along

  • 10+ years of overall IT experience with strong expertise in ServiceNow solution architecture.
  • Hands-on experience with ServiceNow FSM, ITSM, and CMDB implementations.
  • Strong understanding of ServiceNow platform architecture, data model, and best practices.
  • Experience with UI Builder, Service Portal, and user experience design.
  • Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.
  • Experience conducting customer workshops, solution demonstrations, and architectural discussions.
  • Strong knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.
  • Excellent analytical, communication, presentation, and stakeholder management skills.

Good-to-have skills

  • Experience with Dell Boomi or other enterprise integration platforms.
  • Exposure to ServiceNow Integration Hub, Flow Designer, and Automation Engine.
  • Knowledge of CSDM, Discovery, Service Mapping, and ITOM.
  • Experience working in Agile/Scrum delivery environments.
  • ServiceNow certifications such as CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS (Certified Implementation Specialist).
ServiceNow ITOM Developer
Pin

Chennai, Indore CITP, Pune – Baner, Pune – Viman Nagar, Vadodara

Briefcase

ServiceNow.

Monitor

4+ years

Down Arrow

Role:

ServiceNow ITOM Developer

Location:

Chennai, Indore CITP, Pune – Baner, Pune – Viman Nagar, Vadodara

Experience:

4+ years

Key Skills:

CIS-ITSM, CSDM, CSA, ITOM, Data Foundations, CAD

Role Summary
We are looking for an experienced ServiceNow ITOM Developer with strong hands-on expertise in IT Operations Management (ITOM), IT Service Management (ITSM), Discovery, CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM). The ideal candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions while ensuring platform best practices, data quality, and seamless integrations. The role requires a technically strong individual with excellent problem-solving abilities and strong communication skills.

What will your role look like?
  • Design, develop, configure, and implement ServiceNow solutions across ITOM, ITSM, Discovery, CMDB, HAM, and SAM modules.
  • Configure and optimize Discovery, Service Mapping (where applicable), and CMDB to ensure accurate infrastructure visibility and data integrity.
  • Develop and customize ServiceNow applications, workflows, Flow Designer automations, business rules, client scripts, UI policies, and integrations.
  • Support the implementation and maintenance of Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities.
  • Ensure CMDB health by implementing CSDM and Data Foundation best practices.
  • Collaborate with Solution Architects, Business Analysts, and stakeholders to understand business requirements and deliver scalable solutions.
  • Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Servers.
  • Troubleshoot platform issues, perform root cause analysis, and recommend performance improvements.
  • Participate in ServiceNow platform upgrades, release management, and instance optimization.
  • Follow ServiceNow development standards, governance, and coding best practices throughout the project lifecycle.
  • Document technical designs, configurations, and deployment procedures.

Why will you love this role?
  • Work on enterprise-scale ServiceNow implementations and digital transformation initiatives.
  • Gain hands-on experience across multiple ServiceNow products, including ITOM, Discovery, CMDB, HAM, and SAM.
  • Collaborate with experienced architects and technology leaders on complex enterprise solutions.
  • Work in an environment that encourages innovation, learning, and continuous certification.
  • Build solutions that improve IT operations, automation, and business efficiency.
  • Enjoy excellent opportunities for career growth while working with global clients.

We would like you to bring along
  • 5–10 years of overall IT experience with strong ServiceNow development expertise.
  • Hands-on implementation experience in ServiceNow ITOM, ITSM, Discovery, CMDB, HAM, and SAM.
  • Strong understanding of CMDB, CSDM, and Data Foundation concepts.
  • Experience configuring Discovery schedules, MID Servers, patterns, and troubleshooting Discovery issues.
  • Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
  • Experience designing and developing integrations using REST/SOAP APIs.
  • Good understanding of ServiceNow platform architecture, data model, and development best practices.
  • Excellent analytical, problem-solving, communication, and stakeholder management skills.
  • Ability to work effectively in Agile/Scrum environments.

Mandatory Certifications
  • ServiceNow Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist – ITOM (CIS-ITOM)
  • Certified Implementation Specialist – ITSM (CIS-ITSM)
  • Knowledge and practical experience in CSDM and Data Foundation (relevant certifications preferred if available)

Good-to-have skills
  • Experience with Now Assist and AI-powered capabilities within the ServiceNow platform.
  • Exposure to Service Mapping, Event Management, Cloud Discovery, or AIOps.
  • Experience with IntegrationHub, Automation Engine, and enterprise integrations.
  • Knowledge of IT Asset lifecycle management and software license compliance.
  • Experience working with cloud platforms such as AWS, Azure, or GCP.
  • Additional ServiceNow certifications across ITOM, Asset Management, or related modules.
Senior Consultant (ServiceNow Support)
Pin

Indore CITP, Pune – Viman Nagar

Briefcase

ServiceNow.

Monitor

5+ years

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Role:

Senior Consultant (ServiceNow Support)

Location:

Indore CITP, Pune – Viman Nagar

Experience:

5+ years

Key Skills:

Incident & Ticket Management, ServiceNow Support

Role Summary


We are looking for a proactive and customer-focused Senior Consultant – ServiceNow Support to provide application support and ensure the smooth operation of ServiceNow-based services. The ideal candidate will have hands-on experience in Incident & Ticket Management, ServiceNow support processes, and knowledge management. You will be responsible for resolving support tickets, troubleshooting issues, maintaining service quality, and contributing to continuous service improvement.


The role requires strong analytical and communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced support environment.


What will your role look like?

  • Provide Level 2/Level 3 support for ServiceNow applications and related business services.
  • Handle, prioritize, troubleshoot, and resolve incidents, service requests, and support tickets within defined SLAs.
  • Use ServiceNow as the primary ticketing tool for incident management, request fulfillment, and issue tracking.
  • Perform root cause analysis for recurring issues and recommend permanent resolutions.
  • Monitor ticket queues and ensure timely assignment, follow-up, and closure of incidents.
  • Collaborate with development, infrastructure, and business teams to resolve complex technical issues.
  • Create, update, and maintain Knowledge Articles to improve self-service and knowledge sharing.
  • Participate in problem management, change management, and release support activities.
  • Maintain accurate documentation of support activities, resolutions, and known errors.
  • Identify opportunities for process improvements, automation, and operational efficiency.
  • Ensure compliance with ITIL processes, organizational standards, and support best practices.
  • Provide regular status updates and communicate effectively with business stakeholders and end users.


Why will you love this role?

  • Work in a collaborative and customer-focused support environment.
  • Gain exposure to enterprise-scale ServiceNow implementations and IT service operations.
  • Contribute to service improvements and operational excellence.
  • Work alongside experienced technical teams supporting global customers.
  • Enjoy opportunities for continuous learning, ServiceNow certifications, and career growth.
  • Make a direct impact by delivering exceptional support and improving customer satisfaction.


We would like you to bring along

  • 4–8 years of experience in application support or ServiceNow support roles.
  • Hands-on experience using ServiceNow as a ticketing tool for incident and request management (mandatory).
  • Strong knowledge of Incident Management, Ticket Management, and Service Request processes.
  • Experience handling production support issues while meeting SLA commitments.
  • Ability to troubleshoot, analyze, and resolve application or system issues efficiently.
  • Experience creating and maintaining Knowledge Articles and support documentation.
  • Good understanding of ITIL service management processes, including Incident, Problem, Change, and Knowledge Management.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively with cross-functional teams and business stakeholders.
  • Experience working in rotational shifts or on-call support environments, if required.

Mandatory Skills

  • Incident & Ticket Management
  • ServiceNow Support
  • ServiceNow as a Ticketing Tool

Good-to-have skills

  • ServiceNow Certified System Administrator (CSA).
  • Experience supporting ITSM modules within ServiceNow.
  • Knowledge of Problem Management, Change Management, and Knowledge Management.
  • Exposure to ServiceNow reporting and dashboards.
  • Basic understanding of ServiceNow configuration or administration.
  • ITIL Foundation certification.
  • Experience with monitoring tools and enterprise application support.
GoLang Developer
Pin

Indore CITP, Pune – Baner, Pune – Viman Nagar

Briefcase

Storage & Virtualization.

Monitor

5+ years

Down Arrow

Role:

GoLang Developer

Location:

Indore CITP, Pune – Baner, Pune – Viman Nagar

Experience:

5+ years

Key Skills:

Golang

  • Strong backend or systems software engineering experience
  • Good programming skills in Go
  • Familiarity with observability concepts such as metrics, telemetry pipelines, schema-driven development, and data export
  • Experience with distributed systems, APIs, and service-to-service communication such as gRPC
  • Understanding of how software behaves on real systems and storage workloads, especially in environments constrained by CPU, memory, disk I/O, and networking.
  • Working knowledge of systems-performance fundamentals such as cache behavior, typical bottlenecks, latency basics, TCP/networking fundamentals, and throughput concepts such as IOPS and bandwidth.
Business Development Executive- Storage
Pin

Bangalore

Briefcase

Storage & Virtualization.

Monitor

3+ years

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Role:

Business Development Executive- Storage

Location:

Bangalore

Experience:

3+ years

Key Skills:

Storage & Virtualization, Business Development, Market Research & Business Analysis, Lead Generation / Business Growth

We are looking for a results-oriented Sales Executive / Business Development Executive based in Bangalore, with strong experience in selling Storage and Virtualization services in the IT domain. This role requires a blend of account management, and new business hunting capabilities.


The ideal candidate will be responsible for managing key client relationships, driving growth within existing accounts, acquiring new customers, and collaborating closely with delivery and engineering teams to ensure successful outcomes.


Why you will love this role

Develop and execute strategies to drive revenue growth through both existing account expansion and new logo acquisition.

Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and long-term engagement.

Generate and qualify leads, conduct market research, and identify new business opportunities.

Prepare account plans, executive presentations, market reports, and competitive analyses.

Manage vendor portfolios and maintain accurate records and pipeline visibility using CRM tools.

Independently engage with customer stakeholders, including Managers and Directors, and lead business discussions.

Collaborate effectively with delivery, engineering, and presales teams to develop and deliver customer solutions.

Travel as required to support customer engagements and business development activities.


We would like you to bring along

Mandatory: Strong domain expertise in Storage and Virtualization services with a proven track record of selling IT services.

3–4 years of experience in sales, customer success, lead generation, and business development.

Demonstrated success in both farming existing accounts and hunting for net-new opportunities.

Excellent research and analytical skills, including company profiling, market intelligence, report generation, and executive-level presentations.

Strong understanding of CRM tools and pipeline management.

Confident client-facing professional with excellent communication and presentation skills.

Ability to work cross-functionally with delivery, engineering, and presales teams.

Willingness to travel and independently manage customer meetings and engagements.


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