What will your role look like

• Lead the design, implementation, and delivery of ServiceNow Vulnerability Response (VR) and Security Operations (SecOps) solutions across the enterprise.
• Serve as a ServiceNow Tech Lead for SecOps initiatives, ensuring alignment with CIS-VR best practices and organizational security goals.
• Configure and manage the VR lifecycle, including vulnerability identification, prioritization, remediation, and reporting.
• Develop and maintain integrations with security scanners, SIEM tools, threat intelligence platforms, and other enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Server.
• Ensure accurate CMDB correlation for assets and vulnerabilities to support effective security operations.
• Lead the team in implementing automation workflows, playbooks, and dashboards for enhanced visibility and response.
• Collaborate with security architects, business stakeholders, and IT teams to define requirements and deliver scalable solutions.
• Mentor and guide ServiceNow developers and engineers, establishing development standards and ensuring adherence to best practices.
• Support platform upgrades, performance optimization, and code reviews.
• Maintain comprehensive technical documentation, solution designs, and operational procedures.

Why you will love this role

• Opportunity to lead enterprise-level Security Operations and Vulnerability Response initiatives.
• Collaborate with cybersecurity, IT, and ServiceNow teams on cutting-edge security automation.
• Influence digital transformation in security operations, VR lifecycle, and threat remediation.
• Drive best practices and governance for SecOps and VR implementations.
• Opportunities for advanced ServiceNow certifications and career growth.

We would like you to bring along

• 8+ years of experience as a ServiceNow Tech Lead with strong expertise in Vulnerability Response (VR), Security Operations (SecOps), and CIS-VR implementation.
• Hands-on experience in configuring VR lifecycle, scanner integrations, REST/SOAP APIs, MID Server, and CMDB correlation.
• Strong knowledge of ServiceNow VR and SecOps modules, automation, workflows, and playbooks.
• Proficiency in JavaScript, Glide API, Flow Designer, Script Includes, Business Rules, and Client Scripts.
• Experience with Now Assist, ITSM processes, and platform enhancements.
• Strong problem-solving, analytical, and leadership skills with the ability to guide development teams.
• Excellent communication, stakeholder management, and mentoring abilities.

Good-to-have skills

• ServiceNow certifications: CSA, CIS-VR, ITSM, SecOps.
• Experience with Security Orchestration, Threat Intelligence, SIEM tool integrations, and advanced automation.
• Familiarity with Agile/Scrum delivery models.
• Knowledge of dashboards, KPI tracking, and reporting for security operations.
• Exposure to ServiceNow platform upgrades and performance tuning.