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ServiceNow Techical Lead – ITOM
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Pune – Viman Nagar, Indore CITP

Briefcase

ServiceNow.

Monitor

6+ years

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Role:

ServiceNow Techical Lead – ITOM

Location:

Pune – Viman Nagar, Indore CITP

Experience:

6+ years

Key Skills:

CMDB, Discovery, CMDB, Discovery & Service Mapping, ITOM

Role Summary


We are looking for an experienced ServiceNow ITOM Technical Lead with strong expertise in IT Operations Management (ITOM), Discovery, Service Mapping, Event Management, and CMDB. The ideal candidate will lead end-to-end ServiceNow ITOM implementations, provide technical leadership to development teams, and ensure the successful delivery of scalable, secure, and high-performing ITOM solutions.


You will collaborate with Solution Architects, Infrastructure teams, Business stakeholders, and developers to implement enterprise monitoring, configuration management, and automation solutions while driving CMDB governance and platform optimization.


What will your role look like?

  • Lead the end-to-end implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
  • Provide technical leadership throughout the project lifecycle, including solution design, development, testing, deployment, and post-production support.
  • Configure and optimize Discovery, MID Servers, Discovery Patterns, and Service Mapping to improve infrastructure visibility and service dependency mapping.
  • Establish and maintain CMDB governance, ensuring data quality, integrity, and alignment with CSDM best practices.
  • Design and implement integrations with monitoring tools, cloud platforms, and enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
  • Collaborate with business and infrastructure stakeholders to design scalable monitoring, automation, and operational management solutions.
  • Develop custom workflows, Flow Designer automations, Business Rules, Client Scripts, Script Includes, and UI Actions where required.
  • Support platform upgrades, instance health assessments, performance tuning, and continuous optimization initiatives.
  • Conduct technical design reviews, code reviews, and enforce ServiceNow development standards and governance.
  • Mentor developers and provide technical guidance to ensure high-quality solution delivery.
  • Troubleshoot complex platform issues, perform root cause analysis, and implement preventive improvements.
  • Prepare technical documentation, solution designs, and deployment guides.
  • Why will you love this role?
  • Lead enterprise-scale IT Operations Management transformation programs.
  • Work with cutting-edge ServiceNow ITOM capabilities, automation, and cloud technologies.
  • Collaborate with experienced architects, infrastructure specialists, and global delivery teams.
  • Influence enterprise CMDB strategy and operational excellence initiatives.
  • Work on complex digital transformation projects with global customers.
  • Enjoy continuous learning, ServiceNow certifications, and strong career growth opportunities.


We would like you to bring along

  • 8–12 years of overall IT experience with strong hands-on ServiceNow implementation experience.
  • Proven experience leading ServiceNow ITOM implementations.
  • Strong hands-on expertise in:
  • ITOM
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB
  • Experience configuring MID Servers, Discovery Schedules, Discovery Patterns, and Service Mapping.
  • Strong understanding of CMDB governance, CSDM, configuration management, and data quality best practices.
  • Experience designing integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise integration platforms.
  • Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
  • Experience leading technical teams, conducting code reviews, and mentoring developers.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication, stakeholder management, and leadership abilities.
  • Experience working in Agile/Scrum delivery environments.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM)


Good-to-have skills

  • Experience with Cloud Discovery, Cloud Management, AIOps, and Operational Intelligence.
  • Exposure to ITSM, ITAM, HAM, SAM, and enterprise asset management.
  • Experience with Now Assist, Predictive Intelligence, and AI-powered automation capabilities.
  • Knowledge of monitoring tools such as Dynatrace, Splunk, Datadog, SolarWinds, AppDynamics, or similar platforms.
  • Experience with Azure, AWS, or Google Cloud infrastructure.
  • ITIL Foundation certification and knowledge of DevOps, CI/CD pipelines, and enterprise automation.
ServiceNow SPM Developer
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Indore CITP, Pune – Viman Nagar

Briefcase

ServiceNow.

Monitor

6+ years

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Role:

ServiceNow SPM Developer

Location:

Indore CITP, Pune – Viman Nagar

Experience:

6+ years

Key Skills:

CIS, SPM, ITOM, ServiceNow CSA, CAD

Role Summary


We are looking for an experienced ServiceNow SPM Developer with strong hands-on expertise in Strategic Portfolio Management (SPM) and the ServiceNow platform. The ideal candidate will have experience implementing and customizing Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Financial Planning modules while leveraging CSDM, CMDB, and Foundation Data to deliver scalable enterprise solutions.


You will work closely with Solution Architects, Product Owners, Business Analysts, and business stakeholders to develop, configure, and optimize ServiceNow SPM solutions that align portfolio strategy with business execution.


What will your role look like?

  • Design, develop, configure, and implement ServiceNow Strategic Portfolio Management (SPM) solutions.
  • Configure and customize Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Financial Planning modules.
  • Develop workflows, Flow Designer automations, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and custom applications using ServiceNow best practices.
  • Configure and maintain CMDB, CSDM, and Foundation Data to support enterprise portfolio and project management processes.
  • Develop integrations with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and middleware platforms.
  • Build dashboards, reports, and Performance Analytics solutions to support portfolio governance and executive decision-making.
  • Collaborate with Business Analysts, Product Owners, and Solution Architects to translate business requirements into scalable technical solutions.
  • Support platform upgrades, enhancements, defect resolution, and continuous improvement initiatives.
  • Troubleshoot application issues and optimize platform performance.
  • Participate in code reviews, technical documentation, testing, deployment, and release management activities.
  • Ensure all development complies with ServiceNow coding standards, governance policies, and security best practices.


Why will you love this role?

  • Work on enterprise-scale Strategic Portfolio Management implementations.
  • Build solutions that help organizations optimize project delivery, resource utilization, and investment planning.
  • Collaborate with experienced architects, consultants, and global delivery teams.
  • Gain exposure to enterprise architecture, CMDB, CSDM, and Foundation Data.
  • Work with the latest ServiceNow platform capabilities and best practices.
  • Enjoy continuous learning opportunities, certifications, and career growth.


We would like you to bring along

  • 5+ years of hands-on ServiceNow development experience.
  • Proven implementation experience in ServiceNow Strategic Portfolio Management (SPM).
  • Strong hands-on expertise in:
  • Demand Management
  • Project Portfolio Management (PPM)
  • Resource Management
  • Agile Development
  • Financial Planning
  • Strong understanding of CSDM, CMDB, and Foundation Data concepts.
  • Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Service Catalog.
  • Experience building integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise middleware.
  • Experience creating reports, dashboards, and Performance Analytics solutions.
  • Strong JavaScript development skills and knowledge of ServiceNow platform architecture and development best practices.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Good communication and stakeholder management skills.
  • Experience working in Agile/Scrum environments.


Mandatory Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)


Good-to-have skills

  • Experience with ITOM, including CMDB, Discovery, and Service Mapping.
  • Exposure to Performance Analytics, executive dashboards, and portfolio reporting.
  • Experience with Now Assist, AI-powered capabilities, and intelligent automation.
  • Knowledge of ITSM, ITAM, and enterprise integrations.
  • Experience with App Engine, IntegrationHub, and Automation Engine.
  • ITIL Foundation or Agile/SAFe certifications are an added advantage.
ServiceNow SPM Architect
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Pune – Viman Nagar, Indore CITP

Briefcase

ServiceNow.

Monitor

12+ years

Down Arrow

Role:

ServiceNow SPM Architect

Location:

Pune – Viman Nagar, Indore CITP

Experience:

12+ years

Key Skills:

ServiceNow CSA, CAD, CIS, ITOM, SPM

Role Summary


We are looking for an experienced ServiceNow Strategic Portfolio Management (SPM) Architect to lead the architecture, design, and implementation of enterprise-scale ServiceNow SPM solutions. The ideal candidate will have deep expertise in Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, CSDM, CMDB, and Foundation Data.


In this strategic role, you will define the SPM architecture roadmap, establish governance and best practices, and collaborate with business and technology leaders to deliver scalable solutions that align with enterprise objectives and digital transformation initiatives.


What will your role look like?

  • Lead the architecture, design, and implementation of enterprise-scale ServiceNow Strategic Portfolio Management (SPM) solutions.
  • Drive end-to-end implementation of Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, Agile Development, and Portfolio Planning capabilities.
  • Define and implement CSDM (Common Service Data Model) aligned architecture across the ServiceNow platform.
  • Design and govern enterprise CMDB architecture, ensuring data quality, integrity, and alignment with business services.
  • Define and manage Foundation Data strategy, governance, and data models to support enterprise portfolio management and reporting.
  • Lead solution blueprint sessions, architecture workshops, and technical governance reviews with business and technical stakeholders.
  • Translate strategic business objectives into scalable ServiceNow SPM solutions and technical roadmaps.
  • Establish architecture standards, reusable solution patterns, governance frameworks, and implementation best practices.
  • Integrate SPM with other ServiceNow products including ITSM, ITOM, HRSD, CSM, ITAM, and external enterprise applications.
  • Architect integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise integration platforms.
  • Provide technical leadership throughout the implementation lifecycle, including design reviews, code governance, deployment, and platform optimization.
  • Mentor architects, developers, and consultants on ServiceNow SPM best practices and architectural standards.
  • Drive platform modernization, continuous improvement, and adoption of new ServiceNow capabilities.
  • Partner with business leaders to optimize portfolio planning, resource allocation, investment management, and project execution.


Why will you love this role?

  • Lead enterprise-wide digital transformation initiatives using the ServiceNow platform.
  • Shape the organization’s Strategic Portfolio Management architecture and governance strategy.
  • Work with global stakeholders on complex, enterprise-scale ServiceNow implementations.
  • Influence executive decision-making through portfolio optimization and strategic planning solutions.
  • Collaborate with experienced architects, business leaders, and technology experts.
  • Gain exposure to large-scale CMDB, CSDM, enterprise data strategy, and platform modernization initiatives.
  • Enjoy continuous learning, advanced certifications, and outstanding career growth opportunities.


We would like you to bring along

  • 12+ years of overall IT experience with extensive ServiceNow platform expertise.
  • Proven experience as a ServiceNow SPM Architect, Solution Architect, or Technical Architect delivering enterprise-scale implementations.
  • Deep hands-on expertise in:
  • Strategic Portfolio Management (SPM)
  • Demand Management
  • Project Portfolio Management (PPM)
  • Resource Management
  • Financial Planning
  • Strong experience implementing CSDM across enterprise ServiceNow environments.
  • Expertise in CMDB architecture, governance, health, and optimization.
  • Strong knowledge of Foundation Data, enterprise data models, and data governance.
  • Experience designing enterprise architecture, technical roadmaps, and solution governance frameworks.
  • Strong understanding of ServiceNow platform architecture, security, integrations, and development best practices.
  • Experience integrating ServiceNow with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and middleware platforms.
  • Excellent stakeholder management, presentation, communication, and leadership skills.
  • Experience leading architecture discussions, mentoring technical teams, and driving solution ownership.
  • Experience working in Agile, Scrum, or SAFe delivery environments.
  • Mandatory Certifications
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)


Good-to-have skills

  • Experience integrating SPM with ITSM, ITOM, HRSD, CSM, and ITAM.
  • Knowledge of Performance Analytics, enterprise reporting, dashboards, and executive scorecards.
  • Experience with Now Assist, AI-powered portfolio management, and intelligent automation.
  • Strong understanding of Agile Development, SAFe, Lean Portfolio Management, and enterprise planning frameworks.
  • Exposure to cloud platforms such as AWS, Azure, or GCP.
  • TOGAF, ITIL 4 Foundation, or enterprise architecture certifications.
  • Experience driving enterprise data governance, platform modernization, and strategic technology initiatives.


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