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Role Summary

We are looking for an experienced ServiceNow Strategic Portfolio Management (SPM) Architect to lead the architecture, design, and implementation of enterprise-scale ServiceNow SPM solutions. The ideal candidate will have deep expertise in Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, CSDM, CMDB, and Foundation Data.

In this strategic role, you will define the SPM architecture roadmap, establish governance and best practices, and collaborate with business and technology leaders to deliver scalable solutions that align with enterprise objectives and digital transformation initiatives.

What will your role look like?

• Lead the architecture, design, and implementation of enterprise-scale ServiceNow Strategic Portfolio Management (SPM) solutions.
• Drive end-to-end implementation of Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, Agile Development, and Portfolio Planning capabilities.
• Define and implement CSDM (Common Service Data Model) aligned architecture across the ServiceNow platform.
• Design and govern enterprise CMDB architecture, ensuring data quality, integrity, and alignment with business services.
• Define and manage Foundation Data strategy, governance, and data models to support enterprise portfolio management and reporting.
• Lead solution blueprint sessions, architecture workshops, and technical governance reviews with business and technical stakeholders.
• Translate strategic business objectives into scalable ServiceNow SPM solutions and technical roadmaps.
• Establish architecture standards, reusable solution patterns, governance frameworks, and implementation best practices.
• Integrate SPM with other ServiceNow products including ITSM, ITOM, HRSD, CSM, ITAM, and external enterprise applications.
• Architect integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise integration platforms.
• Provide technical leadership throughout the implementation lifecycle, including design reviews, code governance, deployment, and platform optimization.
• Mentor architects, developers, and consultants on ServiceNow SPM best practices and architectural standards.
• Drive platform modernization, continuous improvement, and adoption of new ServiceNow capabilities.
• Partner with business leaders to optimize portfolio planning, resource allocation, investment management, and project execution.

Why will you love this role?

• Lead enterprise-wide digital transformation initiatives using the ServiceNow platform.
• Shape the organization’s Strategic Portfolio Management architecture and governance strategy.
• Work with global stakeholders on complex, enterprise-scale ServiceNow implementations.
• Influence executive decision-making through portfolio optimization and strategic planning solutions.
• Collaborate with experienced architects, business leaders, and technology experts.
• Gain exposure to large-scale CMDB, CSDM, enterprise data strategy, and platform modernization initiatives.
• Enjoy continuous learning, advanced certifications, and outstanding career growth opportunities.

We would like you to bring along

• 12+ years of overall IT experience with extensive ServiceNow platform expertise.
• Proven experience as a ServiceNow SPM Architect, Solution Architect, or Technical Architect delivering enterprise-scale implementations.
• Deep hands-on expertise in:
• Strategic Portfolio Management (SPM)
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Financial Planning
• Strong experience implementing CSDM across enterprise ServiceNow environments.
• Expertise in CMDB architecture, governance, health, and optimization.
• Strong knowledge of Foundation Data, enterprise data models, and data governance.
• Experience designing enterprise architecture, technical roadmaps, and solution governance frameworks.
• Strong understanding of ServiceNow platform architecture, security, integrations, and development best practices.
• Experience integrating ServiceNow with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and middleware platforms.
• Excellent stakeholder management, presentation, communication, and leadership skills.
• Experience leading architecture discussions, mentoring technical teams, and driving solution ownership.
• Experience working in Agile, Scrum, or SAFe delivery environments.
• Mandatory Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)

Good-to-have skills

• Experience integrating SPM with ITSM, ITOM, HRSD, CSM, and ITAM.
• Knowledge of Performance Analytics, enterprise reporting, dashboards, and executive scorecards.
• Experience with Now Assist, AI-powered portfolio management, and intelligent automation.
• Strong understanding of Agile Development, SAFe, Lean Portfolio Management, and enterprise planning frameworks.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• TOGAF, ITIL 4 Foundation, or enterprise architecture certifications.
• Experience driving enterprise data governance, platform modernization, and strategic technology initiatives.

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in Software Asset Management Professional (SAM Pro), IT Asset Management (ITAM), Performance Analytics, and ServiceNow Reporting. The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow SAM Pro capabilities to help organizations manage software assets, ensure license compliance, optimize software spend, and deliver actionable insights through dashboards and analytics.

The role requires a hands-on ServiceNow developer with strong technical skills, analytical thinking, and the ability to collaborate with business stakeholders to deliver scalable and efficient IT Asset Management solutions.

What will your role look like?

• Design, develop, configure, and support ServiceNow Software Asset Management Professional (SAM Pro) solutions.
• Configure and optimize IT Asset Management (ITAM) processes to improve software lifecycle management and operational efficiency.
• Manage software entitlements, software models, reclamation rules, normalization, and license compliance within ServiceNow SAM Pro.
• Develop and maintain Performance Analytics dashboards, scorecards, KPIs, and reports to provide actionable business insights.
• Build and customize ServiceNow reports, dashboards, and data visualizations for business and executive stakeholders.
• Configure workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions to support SAM and ITAM processes.
• Monitor software license usage and identify optimization opportunities to reduce software costs and improve compliance.
• Ensure data quality, reconciliation, and governance across software and asset repositories.
• Collaborate with Asset Managers, Software Vendors, Procurement teams, and Business stakeholders to gather requirements and deliver effective solutions.
• Support platform upgrades, enhancements, defect resolution, and continuous improvement initiatives.
• Develop integrations with enterprise applications using REST APIs, SOAP APIs, and IntegrationHub where required.
• Follow ServiceNow development standards, governance policies, and platform best practices.

Why will you love this role?

• Work on enterprise-scale Software Asset Management and IT Asset Management transformation initiatives.
• Help organizations optimize software investments and improve license compliance.
• Build advanced analytics, dashboards, and KPIs that enable data-driven decision-making.
• Collaborate with experienced architects, asset managers, and global technology teams.
• Gain exposure to enterprise IT governance, automation, and ServiceNow best practices.
• Enjoy continuous learning opportunities, ServiceNow certifications, and career growth.

We would like you to bring along

• 4–8 years of overall IT experience with strong hands-on ServiceNow development expertise.
• Proven implementation experience in ServiceNow Software Asset Management Professional (SAM Pro).
• Strong understanding of IT Asset Management (ITAM) processes and software asset lifecycle management.
• Hands-on experience developing Performance Analytics dashboards, KPIs, scorecards, and executive reporting.
• Experience creating ServiceNow reports, dashboards, and data visualizations.
• Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
• Experience configuring software normalization, license reconciliation, reclamation, software models, and compliance reporting.
• Knowledge of ServiceNow platform architecture, development best practices, and security standards.
• Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)

Good-to-have skills

• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Experience with Hardware Asset Management (HAM) and broader IT Asset Management capabilities.
• Knowledge of ServiceNow Performance Analytics, Reporting, and Dashboard best practices.
• Experience with CMDB, CSDM, Discovery, and ITSM integrations.
• Exposure to Now Assist, AI-powered analytics, and intelligent reporting capabilities.
• Experience integrating ServiceNow with software discovery, procurement, ERP, and licensing tools.
• ITIL Foundation or other IT Asset Management certifications are an added advantage.

Role Summary

We are looking for an experienced ServiceNow Technical Architect with 12+ years of overall IT experience and deep expertise in the ServiceNow platform, Customer Service Management (CSM), Hardware Asset Management (HAM), App Engine, and enterprise integrations. The ideal candidate will be responsible for architecting scalable, secure, and high-performing ServiceNow solutions while providing technical leadership across the complete implementation lifecycle.

You will work closely with business stakeholders, Solution Architects, Product Owners, and development teams to define technical strategies, establish platform governance, and deliver enterprise-grade ServiceNow solutions aligned with business objectives.

What will your role look like?

• Design and architect scalable, secure, and enterprise-grade ServiceNow solutions across Customer Service Management (CSM) and Hardware Asset Management (HAM).
• Lead technical architecture discussions, solution blueprint sessions, and technical design reviews.
• Define platform governance, development standards, coding best practices, and reusable architecture patterns.
• Design and develop enterprise applications using ServiceNow App Engine and low-code capabilities.
• Architect and implement integrations with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
• Collaborate with business stakeholders to translate functional requirements into scalable technical solutions.
• Provide technical leadership throughout the implementation lifecycle, including design, development, testing, deployment, and production support.
• Lead ServiceNow platform upgrades, performance optimization, instance health assessments, and modernization initiatives.
• Mentor developers and technical leads by providing architectural guidance and code quality reviews.
• Identify technical risks, dependencies, and optimization opportunities while ensuring alignment with enterprise architecture standards.
• Ensure solutions comply with ServiceNow best practices, security standards, governance policies, and scalability requirements.
• Support enterprise digital transformation initiatives by driving innovation and platform adoption.

Why will you love this role?

• Lead enterprise-scale ServiceNow transformation programs for global customers.
• Design innovative, business-critical solutions using the latest ServiceNow platform capabilities.
• Work with experienced architects, technology leaders, and cross-functional teams.
• Gain exposure to complex integrations, App Engine development, and enterprise architecture.
• Drive platform modernization and establish architecture standards across large implementations.
• Enjoy continuous learning opportunities, advanced certifications, and strong career growth.
• Make a significant impact by delivering scalable and future-ready ServiceNow solutions.

We would like you to bring along

• 12+ years of overall IT experience with extensive expertise in the ServiceNow platform.
• Proven experience architecting and delivering enterprise ServiceNow solutions.
• Strong hands-on implementation experience in:
• Customer Service Management (CSM)
• Hardware Asset Management (HAM)
• ServiceNow App Engine
• Enterprise Integrations
• Deep understanding of ServiceNow platform architecture, data model, security, governance, and development best practices.
• Experience developing enterprise applications using App Engine, Flow Designer, IntegrationHub, and Automation Engine.
• Expertise in designing integrations using REST APIs, SOAP APIs, IntegrationHub, OAuth, and MID Servers.
• Strong JavaScript development knowledge, including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
• Experience conducting architecture workshops, solution demonstrations, and technical governance reviews.
• Ability to define technical roadmaps, architecture standards, and reusable solution patterns.
• Excellent communication, stakeholder management, presentation, and leadership skills.
• Experience working in Agile/Scrum delivery environments.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• ServiceNow App Engine Micro-Certification (preferred if available)

Good-to-have skills

• Experience with Now Assist, Generative AI, Predictive Intelligence, AI Search, and Virtual Agent.
• Exposure to ITSM, ITOM, CMDB, CSDM, SAM, and Discovery.
• Experience with Automation Engine, IntegrationHub ETL, and enterprise integration platforms.
• Knowledge of cloud platforms such as AWS, Azure, or GCP.
• TOGAF, ITIL 4 Foundation, or other enterprise architecture certifications.
• Experience leading large-scale digital transformation and ServiceNow platform modernization initiatives.