What will your role look like

• Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.
• Drive end-to-end solution design across Customer Service Management (CSM), IT Service Management (ITSM), and IT Operations Management (ITOM).
• Architect scalable integrations between ServiceNow and external enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Provide technical leadership for custom development, including Script Includes, Business Rules, Flow Designer, and ServiceNow application development.
• Design modern user experiences using UI Builder and the ServiceNow Next Experience framework.
• Define platform architecture standards, best practices, and governance for development teams.
• Collaborate with business stakeholders, product owners, and enterprise architects to translate business needs into scalable technical solutions.
• Lead technical design reviews, perform code reviews, and mentor ServiceNow developers.
• Ensure optimal platform performance, security compliance, and maintainability across implementations.

Why you will love this role

• Opportunity to architect and deliver large-scale enterprise ServiceNow transformations.
• Work on cutting-edge ServiceNow platform capabilities including UI Builder and modern experience frameworks.
• Collaborate with highly skilled teams and influence enterprise platform strategy.
• Gain exposure to complex integrations and advanced platform architecture.
• Drive innovation and build scalable digital workflows that impact business operations globally.

We would like you to bring along

• 10+ years of IT experience with 5+ years of deep ServiceNow platform expertise.
• Proven experience designing solutions across CSM, ITSM, and ITOM modules.
• Strong hands-on experience in ServiceNow custom development and platform configuration.
• Expertise in ServiceNow integrations including REST, SOAP, Integration Hub, and MID Server architecture.
• Experience designing interfaces using UI Builder and ServiceNow Experience Framework.
• Strong understanding of ServiceNow architecture, data model design, and development best practices.
• Excellent stakeholder management, solution design, and technical leadership skills.

Required certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS – ITSM
• ServiceNow CIS – ITOM
• ServiceNow CIS – Integrations