ServiceNow Technical Architect
Role:
ServiceNow Technical Architect
Location:
Pune - Viman Nagar, Indore CITP
Experience:
8+ years
Key Skills:
ITAM, CMDB, CSM, Discovery, ITOM and ITSM Modules, Event Management
Role Summary
We are looking for a ServiceNow Technical Architect to define and drive the end-to-end architecture of the ServiceNow platform, ensuring scalable, secure, and future-ready solutions aligned with enterprise standards and roadmaps. This role plays a critical part in shaping platform strategy, complex implementations, and integrations across the ServiceNow ecosystem.
What will your role look like
- Define and own the end-to-end ServiceNow platform architecture aligned with enterprise standards and long-term roadmap.
- Design scalable, secure solutions across ITSM, ITOM, ITAM, CMDB, and Discovery.
- Lead CMDB architecture, including data models, CI class structures, and relationship frameworks.
- Architect and manage integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
- Oversee advanced configurations and customizations such as Flows, Business Rules, Script Includes, UI Policies, and Client Scripts.
- Architect and implement ServiceNow Discovery and Service Mapping solutions.
- Ensure CMDB data quality through governance, normalization, reconciliation, and regular audits.
- Translate complex business requirements into scalable and robust technical solutions.
- Support pre-sales activities, including solution design, effort estimation, and architecture walkthroughs.
Why you will love this role
- Opportunity to shape and influence enterprise-wide ServiceNow architecture decisions.
- Work on complex, high-impact implementations across multiple ServiceNow modules.
- Collaborate with senior stakeholders, business leaders, and technical teams.
- Be at the forefront of innovation using Now Assist, Predictive Intelligence, and Virtual Agent.
- A role that balances strategic thinking with deep hands-on technical ownership.
We would like you to bring along
- Strong hands-on expertise in ServiceNow ITSM, ITOM, ITAM, CMDB, and Discovery.
- Deep understanding of ServiceNow architecture, platform capabilities, and best practices.
- Solid experience with JavaScript, Glide APIs, and server-side/client-side scripting.
- Proven experience designing and implementing complex integrations (REST, SOAP, MID Server, Integration Hub).
- Ability to translate business needs into technical architecture and guide teams through execution.
- Excellent communication skills to articulate architectural decisions to technical and non-technical stakeholder
Good-to-have skills
- Experience with Now Assist, Predictive Intelligence, and Virtual Agent.
- Exposure to large-scale enterprise or multi-instance ServiceNow environments.
- Presales or customer-facing solutioning experience.
- ServiceNow certifications such as:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- CIS – ITOM Discovery
- CIS – Event Management
Submit Application
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Role:
ServiceNow Technical Architect
Location:
Pune - Viman Nagar, Indore CITP
Experience:
8+ years
Key Skills:
ITAM, CMDB, CSM, Discovery, ITOM and ITSM Modules, Event Management
Application complete
Thank you! We have received your application and a member of our team will be in touch shortly.
