InfoBeans

ServiceNow Technical Architect

Role:

ServiceNow Technical Architect

Location:

Pune - Baner, Pune - Viman Nagar, Indore CITP

Experience:

12+ years

Key Skills:

CSM, HRSD, ITSM

What will your role look like

Own the technical architecture and engineering governance of the ServiceNow platform across multiple workflows
Act as the technical authority across the entire project lifecycle, ensuring scalable, secure, and high-performance solutions
Define and enforce code standards, architectural patterns, and platform best practices
Design upgrade-safe, reusable solutions with a strong focus on performance, security, and maintainability
Architect and govern integrations using REST/SOAP APIs, Webhooks, MID Server, OAuth, and web services
Lead platform performance tuning including query optimization, asynchronous design, and memory/log footprint control
Drive CI/CD implementation, ATF automation, and release governance
Ensure adherence to CMDB governance, CSDM 4/5.0 frameworks, service mapping, and dependency mapping
Oversee platform security including ACLs, RBAC, encryption, and customization governance
Guide and mentor engineering teams on complex technical implementations

Why you will love this role

Opportunity to act as the engineering backbone of an enterprise-scale ServiceNow platform
Work across a wide range of ServiceNow modules and advanced platform capabilities
High ownership and influence over architecture, standards, and long-term platform health
Exposure to complex integrations with leading enterprise systems
A role that values technical depth, innovation, and architectural excellence

We would like you to bring along

Deep hands-on experience as a ServiceNow Technical Architect or Senior Platform Engineer
Strong expertise across ServiceNow modules including ITSM, CSM, HRSD, IRM, SecOps, ITOM/Discovery, and App Engine
Excellent command of ServiceNow architectural layers: Scoped Apps, Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer
Proven experience with platform performance optimization and scalability
Strong understanding of upgrade cycles, technical debt management, and customization frameworks
Solid experience with integrations involving enterprise systems such as SAP, Workday, Azure AD, Salesforce, BMC, CrowdStrike, Tanium, and SCCM

Good-to-have skills

Experience implementing CI/CD pipelines using Jenkins, GitHub, or Azure DevOps
Hands-on exposure to Automated Test Framework (ATF)
Strong knowledge of ServiceNow security architecture including ACLs, RBAC, and encryption
ServiceNow certifications (preferred)
Experience working in large-scale, complex, or multi-instance ServiceNow environments