ServiceNow Solution Architect
Role:
ServiceNow Solution Architect
Location:
Pune - Baner, Pune - Viman Nagar, Indore CITP
Experience:
12+ years
Key Skills:
HRSD, CMDB, Integration, ITSM
What will your role look like
- Drive the overall ServiceNow platform solution strategy, architecture, and roadmap across multiple workflows
- Lead end-to-end solution architecture for multi-module implementations including ITSM, HRSD, CSM, GRC/IRM, CMDB/CSDM, Integrations, and Now Assist
- Facilitate business and technical workshops to gather requirements, define use cases, and arrive at architectural decisions
- Design future-state architectures that are scalable, upgrade-safe, and aligned with ServiceNow best practices
- Create and own Solution Blueprints, Process Definition Documents (PDDs), data models, process maps, and interface architectures
- Ensure alignment with CSDM standards, CMDB governance, and domain separation considerations
- Guide delivery teams on configuration vs. customization, ensuring maintainability and upgradeability
- Participate in CAB discussions, technical quality gates, and roadmap prioritization
- Act as a trusted advisor to business, IT, and leadership stakeholders
- Provide technical guidance on AI and automation capabilities such as Now Assist, Virtual Agent, Predictive Intelligence, process mining, and workflow optimization
- Conduct solution reviews, upgrade impact analysis, and manage technical debt
- Collaborate closely with Project Managers, Business Analysts, Developers, QA, and Platform Owners to ensure solution integrity across releases
Why you will love this role
- Opportunity to shape enterprise-scale ServiceNow transformations
- High visibility role with direct engagement with business leaders and platform owners
- Work on cutting-edge ServiceNow capabilities, including AI and automation
- Strong ownership, influence, and architectural decision-making authority
- A collaborative environment that values best practices, innovation, and long-term platform health
We would like you to bring along
- Strong hands-on experience as a ServiceNow Solution Architect
- Deep platform knowledge with multi-module expertise across ITSM, CMDB/CSDM, HRSD, GRC/IRM, Integrations, and Now Assist
- Proven ability to translate complex business requirements into scalable ServiceNow solutions
- Excellent stakeholder management and communication skills
- Strong understanding of ServiceNow architecture, governance, and best practices
- Experience leading solution design for large-scale or complex ServiceNow programs
Good-to-have skills
- ServiceNow certifications (preferred – certified candidates only)
- Exposure to AI-driven ServiceNow capabilities and automation use cases
- Experience defining multi-year platform roadmaps and value realization
- Prior involvement in upgrade planning, technical debt reduction, and platform optimization
Submit Application
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Role:
ServiceNow Solution Architect
Location:
Pune - Baner, Pune - Viman Nagar, Indore CITP
Experience:
12+ years
Key Skills:
HRSD, CMDB, Integration, ITSM
Application complete
Thank you! We have received your application and a member of our team will be in touch shortly.
