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Role Summary

We are looking for an experienced ServiceNow SPM Developer with strong hands-on expertise in Strategic Portfolio Management (SPM) and the ServiceNow platform. The ideal candidate will have experience implementing and customizing Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Financial Planning modules while leveraging CSDM, CMDB, and Foundation Data to deliver scalable enterprise solutions.

You will work closely with Solution Architects, Product Owners, Business Analysts, and business stakeholders to develop, configure, and optimize ServiceNow SPM solutions that align portfolio strategy with business execution.

What will your role look like?

• Design, develop, configure, and implement ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and customize Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Financial Planning modules.
• Develop workflows, Flow Designer automations, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and custom applications using ServiceNow best practices.
• Configure and maintain CMDB, CSDM, and Foundation Data to support enterprise portfolio and project management processes.
• Develop integrations with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and middleware platforms.
• Build dashboards, reports, and Performance Analytics solutions to support portfolio governance and executive decision-making.
• Collaborate with Business Analysts, Product Owners, and Solution Architects to translate business requirements into scalable technical solutions.
• Support platform upgrades, enhancements, defect resolution, and continuous improvement initiatives.
• Troubleshoot application issues and optimize platform performance.
• Participate in code reviews, technical documentation, testing, deployment, and release management activities.
• Ensure all development complies with ServiceNow coding standards, governance policies, and security best practices.

Why will you love this role?

• Work on enterprise-scale Strategic Portfolio Management implementations.
• Build solutions that help organizations optimize project delivery, resource utilization, and investment planning.
• Collaborate with experienced architects, consultants, and global delivery teams.
• Gain exposure to enterprise architecture, CMDB, CSDM, and Foundation Data.
• Work with the latest ServiceNow platform capabilities and best practices.
• Enjoy continuous learning opportunities, certifications, and career growth.

We would like you to bring along

• 5+ years of hands-on ServiceNow development experience.
• Proven implementation experience in ServiceNow Strategic Portfolio Management (SPM).
• Strong hands-on expertise in:
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Agile Development
• Financial Planning
• Strong understanding of CSDM, CMDB, and Foundation Data concepts.
• Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Service Catalog.
• Experience building integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise middleware.
• Experience creating reports, dashboards, and Performance Analytics solutions.
• Strong JavaScript development skills and knowledge of ServiceNow platform architecture and development best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Good communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)

Good-to-have skills

• Experience with ITOM, including CMDB, Discovery, and Service Mapping.
• Exposure to Performance Analytics, executive dashboards, and portfolio reporting.
• Experience with Now Assist, AI-powered capabilities, and intelligent automation.
• Knowledge of ITSM, ITAM, and enterprise integrations.
• Experience with App Engine, IntegrationHub, and Automation Engine.
• ITIL Foundation or Agile/SAFe certifications are an added advantage.

Role Summary

We are looking for an experienced ServiceNow Strategic Portfolio Management (SPM) Architect to lead the architecture, design, and implementation of enterprise-scale ServiceNow SPM solutions. The ideal candidate will have deep expertise in Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, CSDM, CMDB, and Foundation Data.

In this strategic role, you will define the SPM architecture roadmap, establish governance and best practices, and collaborate with business and technology leaders to deliver scalable solutions that align with enterprise objectives and digital transformation initiatives.

What will your role look like?

• Lead the architecture, design, and implementation of enterprise-scale ServiceNow Strategic Portfolio Management (SPM) solutions.
• Drive end-to-end implementation of Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, Agile Development, and Portfolio Planning capabilities.
• Define and implement CSDM (Common Service Data Model) aligned architecture across the ServiceNow platform.
• Design and govern enterprise CMDB architecture, ensuring data quality, integrity, and alignment with business services.
• Define and manage Foundation Data strategy, governance, and data models to support enterprise portfolio management and reporting.
• Lead solution blueprint sessions, architecture workshops, and technical governance reviews with business and technical stakeholders.
• Translate strategic business objectives into scalable ServiceNow SPM solutions and technical roadmaps.
• Establish architecture standards, reusable solution patterns, governance frameworks, and implementation best practices.
• Integrate SPM with other ServiceNow products including ITSM, ITOM, HRSD, CSM, ITAM, and external enterprise applications.
• Architect integrations using REST APIs, SOAP APIs, IntegrationHub, and enterprise integration platforms.
• Provide technical leadership throughout the implementation lifecycle, including design reviews, code governance, deployment, and platform optimization.
• Mentor architects, developers, and consultants on ServiceNow SPM best practices and architectural standards.
• Drive platform modernization, continuous improvement, and adoption of new ServiceNow capabilities.
• Partner with business leaders to optimize portfolio planning, resource allocation, investment management, and project execution.

Why will you love this role?

• Lead enterprise-wide digital transformation initiatives using the ServiceNow platform.
• Shape the organization’s Strategic Portfolio Management architecture and governance strategy.
• Work with global stakeholders on complex, enterprise-scale ServiceNow implementations.
• Influence executive decision-making through portfolio optimization and strategic planning solutions.
• Collaborate with experienced architects, business leaders, and technology experts.
• Gain exposure to large-scale CMDB, CSDM, enterprise data strategy, and platform modernization initiatives.
• Enjoy continuous learning, advanced certifications, and outstanding career growth opportunities.

We would like you to bring along

• 12+ years of overall IT experience with extensive ServiceNow platform expertise.
• Proven experience as a ServiceNow SPM Architect, Solution Architect, or Technical Architect delivering enterprise-scale implementations.
• Deep hands-on expertise in:
• Strategic Portfolio Management (SPM)
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Financial Planning
• Strong experience implementing CSDM across enterprise ServiceNow environments.
• Expertise in CMDB architecture, governance, health, and optimization.
• Strong knowledge of Foundation Data, enterprise data models, and data governance.
• Experience designing enterprise architecture, technical roadmaps, and solution governance frameworks.
• Strong understanding of ServiceNow platform architecture, security, integrations, and development best practices.
• Experience integrating ServiceNow with enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and middleware platforms.
• Excellent stakeholder management, presentation, communication, and leadership skills.
• Experience leading architecture discussions, mentoring technical teams, and driving solution ownership.
• Experience working in Agile, Scrum, or SAFe delivery environments.
• Mandatory Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)

Good-to-have skills

• Experience integrating SPM with ITSM, ITOM, HRSD, CSM, and ITAM.
• Knowledge of Performance Analytics, enterprise reporting, dashboards, and executive scorecards.
• Experience with Now Assist, AI-powered portfolio management, and intelligent automation.
• Strong understanding of Agile Development, SAFe, Lean Portfolio Management, and enterprise planning frameworks.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• TOGAF, ITIL 4 Foundation, or enterprise architecture certifications.
• Experience driving enterprise data governance, platform modernization, and strategic technology initiatives.

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in Software Asset Management Professional (SAM Pro), IT Asset Management (ITAM), Performance Analytics, and ServiceNow Reporting. The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow SAM Pro capabilities to help organizations manage software assets, ensure license compliance, optimize software spend, and deliver actionable insights through dashboards and analytics.

The role requires a hands-on ServiceNow developer with strong technical skills, analytical thinking, and the ability to collaborate with business stakeholders to deliver scalable and efficient IT Asset Management solutions.

What will your role look like?

• Design, develop, configure, and support ServiceNow Software Asset Management Professional (SAM Pro) solutions.
• Configure and optimize IT Asset Management (ITAM) processes to improve software lifecycle management and operational efficiency.
• Manage software entitlements, software models, reclamation rules, normalization, and license compliance within ServiceNow SAM Pro.
• Develop and maintain Performance Analytics dashboards, scorecards, KPIs, and reports to provide actionable business insights.
• Build and customize ServiceNow reports, dashboards, and data visualizations for business and executive stakeholders.
• Configure workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions to support SAM and ITAM processes.
• Monitor software license usage and identify optimization opportunities to reduce software costs and improve compliance.
• Ensure data quality, reconciliation, and governance across software and asset repositories.
• Collaborate with Asset Managers, Software Vendors, Procurement teams, and Business stakeholders to gather requirements and deliver effective solutions.
• Support platform upgrades, enhancements, defect resolution, and continuous improvement initiatives.
• Develop integrations with enterprise applications using REST APIs, SOAP APIs, and IntegrationHub where required.
• Follow ServiceNow development standards, governance policies, and platform best practices.

Why will you love this role?

• Work on enterprise-scale Software Asset Management and IT Asset Management transformation initiatives.
• Help organizations optimize software investments and improve license compliance.
• Build advanced analytics, dashboards, and KPIs that enable data-driven decision-making.
• Collaborate with experienced architects, asset managers, and global technology teams.
• Gain exposure to enterprise IT governance, automation, and ServiceNow best practices.
• Enjoy continuous learning opportunities, ServiceNow certifications, and career growth.

We would like you to bring along

• 4–8 years of overall IT experience with strong hands-on ServiceNow development expertise.
• Proven implementation experience in ServiceNow Software Asset Management Professional (SAM Pro).
• Strong understanding of IT Asset Management (ITAM) processes and software asset lifecycle management.
• Hands-on experience developing Performance Analytics dashboards, KPIs, scorecards, and executive reporting.
• Experience creating ServiceNow reports, dashboards, and data visualizations.
• Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.
• Experience configuring software normalization, license reconciliation, reclamation, software models, and compliance reporting.
• Knowledge of ServiceNow platform architecture, development best practices, and security standards.
• Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)

Good-to-have skills

• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Experience with Hardware Asset Management (HAM) and broader IT Asset Management capabilities.
• Knowledge of ServiceNow Performance Analytics, Reporting, and Dashboard best practices.
• Experience with CMDB, CSDM, Discovery, and ITSM integrations.
• Exposure to Now Assist, AI-powered analytics, and intelligent reporting capabilities.
• Experience integrating ServiceNow with software discovery, procurement, ERP, and licensing tools.
• ITIL Foundation or other IT Asset Management certifications are an added advantage.