ServiceNow QA Engineer

Role: ServiceNow QA Engineer

Location: Pune, Indore

Experience: 3 - 6 yrs

Key Skills: ServiceNow QA, Manual & Automation Testing, ITSM / ITOM / ITAM / HRSD / CSM / GRC, REST & SOAP API Testing, ServiceNow Automated Test Framework (ATF), CMDB & Data Migration Validation, Agile / Scrum, Defect Management

Job Description:

We are seeking an experienced ServiceNow QA Engineer to ensure the quality, functionality, performance, and reliability of our ServiceNow applications. In this role, you will design and execute comprehensive test strategies across diverse ServiceNow modules, validate complex configurations and integrations, and collaborate closely with cross-functional teams to deliver seamless, business-aligned solutions.

What will your role look like

• Analyze business requirements, functional specifications, and technical design documents to define testing scopes.

• Develop detailed test plans, scenarios, test cases, and test scripts for ServiceNow applications.

• Execute functional, regression, integration, system, and end-to-end testing across modules including ITSM, ITOM, ITAM, SPM, HRSD, CSM, and GRC/IRM.

• Validate ServiceNow configurations, workflows, business rules, forms, catalog items, approval processes, Service Portal, UI Builder, and Employee Center functionalities.

• Test integrations with external systems using REST APIs, SOAP APIs, and IntegrationHub.

• Verify data migration, data integrity, CMDB relationships, and reconciliation processes.

• Identify, log, track, and manage defects through resolution using ServiceNow or other defect management tools.

• Conduct regression testing following configuration changes, development releases, and platform upgrades.

• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation while maintaining thorough test documentation and execution reports.

• Collaborate with Business Analysts, Developers, Architects, and stakeholders in Agile ceremonies, sprint planning, and release validation.

Why you will love this role

• Work across a wide range of core and specialized ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and GRC.

• Collaborate in a dynamic Agile environment alongside experienced Architects, Developers, and Business Analysts.

• Gain end-to-end ownership of quality assurance across complex enterprise integrations, data migrations, and platform upgrades.

• Opportunity to leverage modern testing frameworks and automation tools such as ServiceNow ATF, Selenium, and Postman.

We would like you to bring along

• Strong background in Quality Assurance and software testing methodologies, including functional, regression, integration, system, and end-to-end testing.

• Hands-on experience testing ServiceNow applications and a solid understanding of ServiceNow architecture, tables, forms, workflows, and configurations.

• Proven ability to create comprehensive test scenarios, test cases, test scripts, and test data.

• Practical experience testing ServiceNow modules (such as ITSM, ITOM, SPM, ITAM, HRSD, CSM, or GRC) and core processes (Incident, Problem, Change, Request, Knowledge, and Service Catalog).

• Experience validating Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, and approval workflows.

• Solid understanding of REST API and SOAP integration testing, defect tracking, root cause analysis, and Agile/Scrum SDLC practices.

• Preferred: Experience with ServiceNow Automated Test Framework (ATF), test automation tools (Selenium, Postman), and performance/load testing.

• Preferred: Knowledge of CMDB, CSDM, Discovery, Service Mapping validation, platform upgrades, and CI/CD deployment validation.

• Preferred: ServiceNow Certified System Administrator (CSA) certification.

About us

InfoBeans, founded in 2000, is a publicly listed company on the NSE & BSE in India, specializing in AI-first software development and implementation for enterprise clients to solve complex business challenges. We strive to deliver value-accretive services over the long term, working as an extension of our clients’ teams.

We are 1700+ members across our offices in India, the USA, Europe, and the Middle East. We believe that InfoBeans is our team’s second home and work hard every day to build a culture that fosters collaboration and excellence. InfoBeans Foundation, our CSR arm, helps underprivileged sections of society become employable through our free one-year training programs.

Creating WOW! is not just a tagline for us; it’s our religion!