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ServiceNow - OCM Consultant
Role: ServiceNow OCM Consultant
Location: Pune, Indore
Experience: 6 - 8 yrs
Key Skills: ServiceNow, Organizational Change Management (OCM), Stakeholder Analysis, Change Impact Assessment, Training & Enablement, ServiceNow SPM, Communication Strategy
Job Description:
We are looking for an experienced ServiceNow OCM Consultant to drive organizational change, stakeholder engagement, communication, training, and user adoption across ServiceNow implementation and transformation initiatives. In this role, you will partner closely with business stakeholders, project managers, Business Analysts, and technical teams to ensure the seamless adoption of ServiceNow solutions, processes, and workflows across the organization.
What will your role look like
• Develop and execute Organizational Change Management (OCM) strategies, stakeholder engagement, communication, and change enablement plans for ServiceNow implementation and transformation projects.
• Conduct stakeholder analyses, change impact assessments, and organizational readiness assessments to identify impacted groups, adoption challenges, and potential resistance.
• Create engaging communication materials, including newsletters, announcements, FAQs, presentations, and awareness documents.
• Design and deliver end-user training programs alongside comprehensive user manuals, training guides, process documentation, and quick reference guides.
• Collaborate with ServiceNow functional consultants and Business Analysts to translate new functionalities into user-focused training content.
• Coordinate with business process owners, service owners, and stakeholders to drive process standardization and establish change champion networks across business units.
• Support go-live communications, user onboarding, hypercare, and post-implementation adoption activities.
• Track training effectiveness, user engagement, platform adoption, and change readiness using defined KPIs, while gathering user feedback to recommend continuous improvements.
Why you will love this role
• Opportunity to lead end-to-end change management and drive enterprise-wide adoption on impactful ServiceNow transformation initiatives.
• Collaborative work environment partnering closely with diverse cross-functional teams, including business leaders, project managers, and technical specialists.
• High autonomy to independently manage OCM activities, build change champion networks, and shape continuous improvement strategies.
We would like you to bring along
• Strong experience in Organizational Change Management (OCM) for IT transformation or enterprise technology implementation projects.
• Proven experience in ServiceNow implementation, rollout, migration, or platform transformation initiatives.
• Solid understanding of ServiceNow platform capabilities and Strategic Portfolio Management (SPM) processes.
• Hands-on experience conducting stakeholder analyses, change impact assessments, and organizational readiness assessments.
• Ability to independently manage OCM workstreams and drive stakeholder engagement across business units.
• Excellent verbal and written communication skills with the ability to create clear, user-focused documentation and training materials.
About us
InfoBeans, founded in 2000, is a publicly listed company on the NSE & BSE in India, specializing in AI-first software development and implementation for enterprise clients to solve complex business challenges. We strive to deliver value-accretive services over the long term, working as an extension of our clients’ teams.
We are 1700+ members across our offices in India, the USA, Europe, and the Middle East. We believe that InfoBeans is our team’s second home and work hard every day to build a culture that fosters collaboration and excellence. InfoBeans Foundation, our CSR arm, helps underprivileged sections of society become employable through our free one-year training programs.
Creating WOW! is not just a tagline for us; it’s our religion!