HRMS Functional - HelpDesk Functional
Role: HRMS Functional - HelpDesk Functional
Location: Bengaluru, Hyderabad, Chennai, Pune, or Noida
Experience: Minimum 8 years
Key Skills: Fusion Help Desk, Case Management, Groovy Scripting, AIM/OUM Methodology, Oracle Recruiting Cloud (ORC), Fusion Talent and Learning, Core HR
Job Description:
As a Senior Functional Consultant, you will lead the HR Help Desk and Case Management functional stream across client engagements, directly interfacing with stakeholders to deliver robust end-to-end implementations. You will leverage your expertise in Oracle Fusion Help Desk configurations, including Groovy scripting and AIM/OUM methodologies, to design and execute business-aligned solutions.
What will your role look like
• Lead the HR Help Desk function and manage direct interactions with client stakeholders.
• Design and execute end-to-end implementations of Fusion Help Desk and Case Management modules.
• Configure Help Desk processes and custom logic utilizing Groovy scripts.
• Follow standard AIM/OUM processes, managing all implementation phases and project documentation.
• Collaborate across functional modules to align HR service delivery with broader enterprise requirements.
Why you will love this role
• Opportunity to lead key HR Help Desk and Case Management workstreams on critical client engagements.
• Direct client-facing consulting role with significant autonomy and solution ownership.
• Flexible base location across multiple major hubs including Bangalore, Hyderabad, Chennai, Pune, and Noida.
• Zero travel requirement, offering stability and predictable work-life balance.
We would like you to bring along
• Minimum 8 years of overall experience, with at least 8 years of experience associated with Recruitment modules.
• Minimum 5 years of focused experience in Fusion Help Desk and Case Management.
• Proven track record of at least 4 implementations as a Functional Consultant in Help Desk.
• Demonstrated experience utilizing Groovy scripts for Help Desk configurations.
• Comprehensive understanding of AIM/OUM processes, implementation phases, and documentation standards.
• Bachelor of Engineering (BE) or Postgraduate degree, preferably an MBA in the HR domain.
• Familiarity with Fusion Talent and Learning, Oracle Recruiting Cloud (ORC), or Core HR as an added advantage.
• Strong communication and presentation skills, with readiness to join within 15 days.
About us
InfoBeans, founded in 2000, is a publicly listed company on the NSE & BSE in India, specializing in AI-first software development and implementation for enterprise clients to solve complex business challenges. We strive to deliver value-accretive services over the long term, working as an extension of our clients’ teams.
We are 1700+ members across our offices in India, the USA, Europe, and the Middle East. We believe that InfoBeans is our team’s second home and work hard every day to build a culture that fosters collaboration and excellence. InfoBeans Foundation, our CSR arm, helps underprivileged sections of society become employable through our free one-year training programs.
Creating WOW! is not just a tagline for us; it’s our religion!