Pivoting Fast: Lessons from Vivek Mahapatra on AI and Enterprise

Join our Vice President, Sales, Sandeep Padhye, as he speaks with guest Vivek Mahapatra, Vice President, AI Product, Salesforce, about the rapidly evolving world of AI and its impact on the enterprise. They discussed the importance of “failing fast” and the critical elements for successful AI implementation, including trust, governance, and data integration.

Key Takeaways:

Business Agility and the Role of Failure:  In a world disrupted by AI and agent technology, agility is a competitive edge. Pivoting fast and learning from what doesn’t work is crucial. As the MIT study highlights, product “failures” are not setbacks but powerful learning opportunities. Embracing mistakes fuels long-term success.

Building the Foundation for Scalable AI:  AI at scale requires trust and governance. Success rests on three essentials.

Good Data – reliable, integrated, and accessible.

Integrated Workflows – embedding AI into existing systems.

Clear Use Cases – solving defined industry, service, or sales problems.

Redefining Value and Talent in the AI Era
AI demands a shift in how we measure and structure business.

New Metrics for ROI – beyond traditional measures to capture the value of agent solutions.

Redeploying Talent – AI will create new roles, just as mobile apps did.

The Lean Agent Enterprise – scalable, trusted agent solutions that let SMBs compete with larger players.

The Mandate for Continuous Innovation

To thrive in a disrupted environment, organizations need both internal vision and external collaboration.

Beginner’s Mindset – stay curious, focus on gaps, and center efforts on the customer.

Partnerships – critical for implementing, scaling, and delivering customer-centric AI solutions.

Closing Thought : Don’t shy away from risks and experiments—you might discover entirely new ways of working.