Position Title: Senior ServiceNow Developer – CSM & UI Builder

Experience: 6+ Years

Role Overview:

We are looking for a highly skilled Senior ServiceNow Developer with strong expertise in Customer Service Management (CSM) and UI Builder. The ideal candidate will be responsible for designing, developing, and implementing scalable and user-centric solutions on the ServiceNow platform while leveraging modern ServiceNow experiences and capabilities.

The candidate should possess strong development expertise, hands-on experience in UI Builder and Workspace customization, excellent scripting skills, and the ability to work closely with stakeholders to deliver high-quality enterprise solutions.

What Will Your Role Look Like:

• Design, develop, and customize ServiceNow CSM solutions based on business requirements.
• Develop modern and responsive user experiences using UI Builder and Workspace.
• Configure and customize ServiceNow applications, workflows, forms, portals, and dashboards.
• Build reusable components and scalable applications on the ServiceNow platform.
• Develop and maintain client scripts, business rules, script includes, UI actions, and integrations.
• Work on Flow Designer, Integration Hub, and automation capabilities.
• Collaborate with business stakeholders, architects, and functional teams to define technical solutions.
• Participate in technical design discussions, code reviews, and best practice implementations.
• Optimize platform performance and troubleshoot complex technical issues.
• Provide demos, technical walkthroughs, and solution presentations to customers and leadership teams.
• Prepare technical documentation, deployment guides, and support documents.
• Support upgrades, enhancements, and release management activities.
• 
  

Why You Will Love This Role:

• Opportunity to work on enterprise-scale ServiceNow transformation programs.
• Exposure to modern ServiceNow technologies including UI Builder and Workspace.
• Collaborative and innovation-driven work environment.
• Opportunity to work with global customers and complex implementations.
• Continuous learning and certification opportunities.
• Strong career growth within a rapidly growing ServiceNow practice.

We Would Like You To Bring Along:

• 6+ years of overall IT experience with strong ServiceNow development expertise.
• Hands-on experience in ServiceNow CSM implementations and customizations.
• Strong experience with UI Builder, Workspace, and Next Experience UI Framework.
• Strong scripting and development experience using JavaScript and Glide APIs.
• Experience in Flow Designer, Integration Hub, and ServiceNow automation.
• Good understanding of ServiceNow platform architecture and best practices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience working in Agile/Scrum environments

Strong Functional Knowledge Of:

• ServiceNow CSM
• UI Builder
• Workspace
• ServiceNow Scripting
• Flow Designer
• Integration Hub
• Client Scripts
• Business Rules
• Script Includes
• Service Portal
• REST/SOAP Integrations
• Next Experience Framework

Certifications (Mandatory):

• ServiceNow Certified System Administrator (CSA)

Good-to-Have Skills:

• ServiceNow CAD Certification
• Experience with App Engine Studio
• Exposure to ITSM modules
• Knowledge of CMDB concepts
• Experience with integrations using REST/SOAP APIs
• Exposure to Performance Analytics and Reporting
• Understanding of ServiceNow governance and best practices
• Experience in customer-facing roles and solution demonstrations