What will your role look like

• Lead the design, implementation, and delivery of ServiceNow Vulnerability Response (VR) and Security Operations (SecOps) solutions across the enterprise.
• Serve as a ServiceNow Tech Lead for SecOps initiatives, ensuring alignment with CIS-VR best practices and organizational security goals.
• Configure and manage the VR lifecycle, including vulnerability identification, prioritization, remediation, and reporting.
• Develop and maintain integrations with security scanners, SIEM tools, threat intelligence platforms, and other enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Server.
• Ensure accurate CMDB correlation for assets and vulnerabilities to support effective security operations.
• Lead the team in implementing automation workflows, playbooks, and dashboards for enhanced visibility and response.
• Collaborate with security architects, business stakeholders, and IT teams to define requirements and deliver scalable solutions.
• Mentor and guide ServiceNow developers and engineers, establishing development standards and ensuring adherence to best practices.
• Support platform upgrades, performance optimization, and code reviews.
• Maintain comprehensive technical documentation, solution designs, and operational procedures.

Why you will love this role

• Opportunity to lead enterprise-level Security Operations and Vulnerability Response initiatives.
• Collaborate with cybersecurity, IT, and ServiceNow teams on cutting-edge security automation.
• Influence digital transformation in security operations, VR lifecycle, and threat remediation.
• Drive best practices and governance for SecOps and VR implementations.
• Opportunities for advanced ServiceNow certifications and career growth.

We would like you to bring along

• 8+ years of experience as a ServiceNow Tech Lead with strong expertise in Vulnerability Response (VR), Security Operations (SecOps), and CIS-VR implementation.
• Hands-on experience in configuring VR lifecycle, scanner integrations, REST/SOAP APIs, MID Server, and CMDB correlation.
• Strong knowledge of ServiceNow VR and SecOps modules, automation, workflows, and playbooks.
• Proficiency in JavaScript, Glide API, Flow Designer, Script Includes, Business Rules, and Client Scripts.
• Experience with Now Assist, ITSM processes, and platform enhancements.
• Strong problem-solving, analytical, and leadership skills with the ability to guide development teams.
• Excellent communication, stakeholder management, and mentoring abilities.

Good-to-have skills

• ServiceNow certifications: CSA, CIS-VR, ITSM, SecOps.
• Experience with Security Orchestration, Threat Intelligence, SIEM tool integrations, and advanced automation.
• Familiarity with Agile/Scrum delivery models.
• Knowledge of dashboards, KPI tracking, and reporting for security operations.
• Exposure to ServiceNow platform upgrades and performance tuning.

What will your role look like

• Lead design, development, and implementation of ServiceNow solutions with focus on Vulnerability Response (VR), Security Operations (SecOps), and Integrations.
• Configure and enhance VR and SecOps modules, including vulnerability management, incident response, alerts, and playbooks.
• Develop and maintain integrations with security tools such as SIEM, threat intelligence platforms, and endpoint security solutions using REST/SOAP APIs, IntegrationHub, and MID Server.
• Build and optimize automation workflows, dashboards, and reporting for improved security visibility and incident management.
• Collaborate with Business Analysts, Security Architects, and IT teams to gather requirements and deliver scalable technical solutions.
• Maintain CMDB accuracy for security operations and ensure proper mapping between assets and vulnerabilities.
• Participate in code reviews, platform upgrades, and performance optimization.
• Support threat remediation, compliance reporting, and incident response operations through ServiceNow SecOps modules.
• Prepare and maintain technical documentation, solution designs, and best practice guidelines.

Why you will love this role

• Opportunity to work on enterprise-scale Security Operations and Vulnerability Response initiatives.
• Collaborate with cybersecurity, IT, and ServiceNow teams to strengthen organizational security posture.
• Exposure to modern integrations and automated security workflows.
• Influence digital transformation in security operations and vulnerability management.
• Opportunities for career growth and advanced ServiceNow Security Operations certifications.

We would like you to bring along

• 6–8 years of experience as a ServiceNow Developer with hands-on expertise in VR, SecOps, and integrations.
• Strong experience configuring and developing Vulnerability Response and Security Operations modules.
• Proficient in JavaScript, Glide API, Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Hands-on experience with REST/SOAP API integrations, IntegrationHub, and MID Server implementations.
• Knowledge of security processes, incident response workflows, and vulnerability management practices.
• Strong problem-solving, debugging, and analytical skills.
• Excellent communication and collaboration skills to work with technical and business teams.

Good-to-have skills

• Experience with ServiceNow ITSM and CMDB modules.
• Familiarity with Threat Intelligence, SIEM tool integrations, and security automation playbooks.
• Exposure to Agile/Scrum development and delivery models.
• ServiceNow certifications such as CSA, CIS-SecOps, or CIS-VR.
• Experience with dashboards, KPI reporting, and metrics tracking for security operations.
• Knowledge of advanced automation and orchestration in security workflows.

What will your role look like

• Design, develop, and implement solutions as a Senior ServiceNow Developer with a focus on ServiceNow CSM (Customer Service Management).
• Configure and customize ServiceNow CSM applications, including case management, workflows, and customer service portals.
• Develop and maintain ServiceNow scripts such as Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Build and enhance workflows, Flow Designer flows, and automation to streamline customer service operations.
• Work closely with Business Analysts, Architects, and stakeholders to understand requirements and translate them into scalable technical solutions.
• Integrate ServiceNow CSM with other enterprise applications using REST/SOAP APIs and IntegrationHub.
• Customize and enhance Service Portal or Employee/Customer portals to improve the user experience.
• Support platform upgrades, performance optimization, and code reviews to ensure adherence to ServiceNow best practices.
• Participate in testing, troubleshooting, and resolving production issues related to CSM implementations.
• Maintain proper technical documentation and development standards.

Why you will love this role

• Opportunity to work on enterprise-level ServiceNow CSM implementations.
• Exposure to customer experience transformation initiatives.
• Collaborative work environment with architects, developers, and product teams.
• Ability to build innovative digital workflows and automation for customer service operations.
• Opportunities for career growth and ServiceNow certification advancement.

We would like you to bring along

• 5+ years of experience as a ServiceNow Developer, with strong focus on ServiceNow CSM development.
• Hands-on experience configuring and developing Customer Service Management (CSM) solutions.
• Strong knowledge of JavaScript, Glide API, ServiceNow scripting, and platform development best practices.
• Experience with Flow Designer, Business Rules, Client Scripts, Script Includes, and UI customization.
• Experience building integrations using REST/SOAP APIs and IntegrationHub.
• Experience with Service Portal or Customer Portal customization.
• Strong understanding of ITSM or customer service workflows within the ServiceNow platform.
• Good communication and collaboration skills to work with cross-functional teams.
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Good-to-have skills

• Experience with ServiceNow ITSM or other ServiceNow modules.
• Familiarity with CMDB concepts and data structures.
• Exposure to Agile / Scrum development methodologies.
• Experience with ServiceNow platform upgrades and performance tuning.
• ServiceNow certifications such as CSA or CSM-related certifications.
• Knowledge of UI Builder, Workspace development, or advanced portal customization.

What will your role look like

• Work as a ServiceNow Business Analyst to understand business needs and translate them into functional solutions on the ServiceNow platform.
• Lead requirement gathering sessions, workshops, and stakeholder discussions for ServiceNow implementations and enhancements.
• Analyze business processes and recommend improvements leveraging ServiceNow CSM, ITSM, and CMDB capabilities.
• Prepare and maintain comprehensive documentation including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, and process flows.
• Collaborate closely with ServiceNow developers, architects, and product owners to ensure accurate requirement translation into technical solutions.
• Support design and optimization of ITSM processes such as Incident, Problem, Change, and Request Management.
• Assist with CMDB data requirements, configuration structure, and governance processes.
• Participate in solution validation, UAT coordination, and test case preparation to ensure the delivered solution meets business expectations.
• Act as a liaison between business stakeholders and technical teams to ensure effective communication and project alignment.
• Ensure adherence to ServiceNow best practices, governance standards, and documentation guidelines.

Why you will love this role

• Opportunity to work on large-scale ServiceNow transformation and optimization initiatives.
• Exposure to enterprise-level implementations across CSM, ITSM, and CMDB modules.
• Collaborate with global stakeholders and cross-functional teams.
• Play a critical role in improving digital workflows and service delivery processes.
• Continuous growth and learning within the ServiceNow ecosystem.

We would like you to bring along

• 8–10 years of overall IT experience with strong experience as a ServiceNow Business Analyst.
• Hands-on experience with ServiceNow modules such as CSM, ITSM, and CMDB.
• Strong experience in requirement gathering, business analysis, and documentation.
• Ability to create BRDs, FRDs, user stories, functional specifications, and process documentation.
• Good understanding of ITSM processes and service management frameworks.
• Excellent communication and stakeholder management skills.
• Experience collaborating with technical teams to translate business requirements into system capabilities.
• Experience supporting UAT, requirement validation, and solution acceptance.

Good-to-have skills

• Experience working in Agile / Scrum delivery models.
• Exposure to Customer Service Management (CSM) implementations.
• Understanding of CMDB data models and configuration management practices.
• Familiarity with workflow automation and digital transformation initiatives.
• Basic understanding of ServiceNow platform capabilities and integrations.
• Experience with documentation and collaboration tools such as Jira, Confluence, or similar platforms.

What will your role look like

Design, develop, and implement solutions on the ServiceNow platform with focus on Integration, ITOM, and ITAM – Hardware Asset Management (HAM)

Develop and maintain REST/SOAP integrations with enterprise systems such as monitoring tools, CMDB sources, procurement systems, and third-party applications.

Configure and customize modules including ITOM (Discovery, Service Mapping, Event Management) and ITAM – HAM.

Build and maintain CMDB data models, discovery patterns, and integrations to ensure accurate configuration and asset data.

Develop Script Includes, Business Rules, Flow Designer flows, UI Policies, and Client Scripts to support automation and platform capabilities.

Support implementation and enhancement of ITSM processes including Incident, Problem, Change, and Request Management.

Collaborate with cross-functional teams to design scalable and secure ServiceNow solutions aligned with business needs.

Participate in code reviews, platform upgrades, and performance optimization activities.

Maintain documentation and ensure adherence to ServiceNow development best practices and governance standards.

Why you will love this role

Opportunity to work on enterprise-scale ServiceNow implementations covering ITOM, ITAM, and integrations.

Exposure to modern automation and digital workflow transformation initiatives.

Collaborative environment with architects, platform owners, and infrastructure teams.

Continuous learning and growth through ServiceNow certifications and platform innovation.

Ability to influence CMDB, asset lifecycle management, and operational visibility across the organization.

We would like you to bring along

Strong experience as a ServiceNow Developer.

Hands-on experience with Integration (REST, SOAP, MID Server integrations).

Implementation experience in ITOM modules such as Discovery, Event Management, and Service Mapping.

Experience with ITAM – Hardware Asset Management (HAM) including asset lifecycle, procurement, and normalization.

Strong knowledge of JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow scripting frameworks.

Experience working with CMDB architecture and data governance.

Mainline Certifications:

ServiceNow Certified System Administrator (CSA)

ServiceNow CIS-ITSM (Certified Implementation Specialist – ITSM)

ServiceNow CIS-SPM (Certified Implementation Specialist – Strategic Portfolio Management)

Experience supporting ITSM processes and workflows.

Strong problem-solving, debugging, and analytical skills.

Good-to-have skills

Experience with ServiceNow ITAM advanced capabilities such as asset normalization and reconciliation.

Exposure to ServiceNow SPM or Project Portfolio Management implementations.

Knowledge of cloud integrations (AWS, Azure, GCP) with ServiceNow ITOM.

Experience with Service Graph connectors and CMDB data ingestion frameworks.

Familiarity with Agile / Scrum delivery models.

Experience in platform upgrades, performance tuning, and ServiceNow best practice implementations.