We were at
Zeppola Cafe
A carefully selected team of eight spent three days at The Venetian during Knowledge 26. No expo floor, no noise, just the conversations that actually mattered.
Delivered in production. Not in a slide deck.
Proven at scale.
Real enterprises. Real numbers.
Every outcome below comes from a live deployment. These are the conversations our architects were having at Zeppola Cafe, and are ready to continue.
Faster service request fulfilment
For a Fortune 500 enterprise – achieved by optimising ~9,000 catalog items and implementing end-to-end workflow automation on ServiceNow.
Faster vendor onboarding
For a global enterprise operating across 30+ countries – delivered through a centralised vendor management portal and standardised workflows.
Increase in HR self-service adoption
For a global organisation – driven by Now Assist, Virtual Agent, and AI-powered search deployed on ServiceNow HRSD.
Hours saved annually
For a large enterprise supporting 360,000 users – enabled by high-scale automation resolving 210,000+ cases per month on the Now Platform.
Reduction in knowledge creation effort
For a global logistics firm – using AI-assisted authoring through Now Assist to dramatically reduce the time and effort of knowledge management.
Annual license savings
For a global manufacturing enterprise – achieved through strategic ITIL and SPM license optimisation, eliminating redundant spend across the platform.
Missed us at Zeppola? Our lead architects are still available for the same conversation!
The InfoBeans approach
We came to Knowledge 26
to listen first
The most valuable conversations at any conference happen away from the main stage. That is why our team was at Zeppola Cafe, not the expo floor. As ServiceNow Premier Partner and the 2026 APAC Transformation Partner of the Year, InfoBeans has spent over a decade earning the trust of enterprises that needed more than a vendor. They needed a partner who understood the full picture. From ITAM and HRSD to platform assessments, CMDB health and AI readiness.
Knowledge 26 reinforced what we already believed, the real work starts when the talking stops. If you were at Zeppola, you know what those conversations felt like. If you were not, the same team is ready to have them with you now.
Continue the conversation!
LinkedIn Followers
Years of ServiceNow excellence
Experts driving AI transformation
CSAT
At Zeppola Cafe, The Venetian
Four ways we spent
time with the community
1:1 strategy sessions
The most requested format. Enterprise leaders brought their most pressing ServiceNow challenges and sat across from the specialist who had solved it before. Platform roadmap, Now Assist readiness, untangling a complex deployment. Every session built around their situation, not a slide deck.
Breakfast with InfoBeans
A curated morning for enterprise ServiceNow leaders, co-hosted by InfoBeans and our partner agineo. A small group. Real conversation. The kind of morning where people left with at least one idea they did not arrive with.
Chai party golden hour
Some conversations are best had when the pace slows down. The InfoBeans team hosted an informal evening gathering at Zeppola Cafe. Good chai, the right people in one room, and no agenda other than a real conversation.
Chai and samosas
The simplest format and often the most memorable. People dropped by throughout both days, pulled up a chair, and had the kind of honest conversation they came to Knowledge 26 for. No booking needed. No agenda. Just the team, the chai, and whatever was on their mind.
The venue
Zeppola Cafe
The Venetian Resort
We chose Zeppola Cafe deliberately. Away from the expo floor, away from the noise, inside one of the most iconic buildings in Las Vegas. It is the kind of setting where people slow down, order something warm, and actually talk.
That is exactly how it played out. The sessions filled up before the week began, the chai kept flowing, and the conversations that started at Zeppola are still continuing.
Want to continue the conversation?
The Location
At Zeppola Cafe
We were inside The Venetian Resort, not on the expo floor. Away from the crowd, exactly where the real conversations happen.
Address
Zeppola Cafe
The Venetian Resort
3377 Las Vegas Blvd S, Suite 2390
Las Vegas, NV 89109
Where we were
Enter The Venetian from the main Strip entrance
Use the main entrance on Las Vegas Blvd. Head straight through the main lobby.
Pass through the Grand Corridor
Walk through the central corridor connecting the hotel tower to the convention side. Approx 2 minutes from the main entrance.
Turn right past the casino floor
Keep the casino floor on your left. Zeppola Cafe is at the far right end, just before the hotel tower check-in area.
Our Team
Our team was at Zeppola Cafe all day May 5 & 6. If you stopped by, you already know what the space felt like. If you did not — the same team is reachable below.”
InfoBeans Team at Knowledge 26
Meet the InfoBeans team
that was at Knowledge 26
ServiceNow expertise
Every session was backed by
eleven years of platform depth
Everything you need to know
InfoBeans at Knowledge 26: FAQ
Knowledge 26, Las Vegas.
The best K26 conversations
happened away from the crowd
Zeppola was quieter than the expo floor, which is exactly why the conversations there went deeper. The chai helped too. If you missed us at Knowledge 26 or want to continue a conversation that started there, the team is accessible.
