Role Summary:

Responsible for managing end-to-end ServiceNow service delivery with a focus on ITSM implementations. The role involves stakeholder management, ensuring ITIL-aligned processes, and driving high-quality project execution and continuous service improvement.

What will your role look like:

• Lead end-to-end ServiceNow service delivery with a focus on ITSM implementations
• Own project planning, execution, and successful delivery within timelines and budgets
• Drive ITIL-aligned processes including Incident, Problem, Change, and Request Management
• Act as the primary stakeholder interface, ensuring clear communication and alignment
• Monitor and manage SLAs, KPIs, and service performance metrics
• Collaborate with cross-functional teams (developers, architects, business stakeholders)
• Identify opportunities for automation, optimization, and continuous improvement
• Ensure governance, compliance, and risk management across all ServiceNow engagements

Why you will love this role:

• Opportunity to lead impactful ServiceNow transformations across organizations
• High visibility role with direct stakeholder and leadership interaction
• Work on scalable ITSM solutions and enterprise-wide implementations
• Drive innovation and continuous improvement within the ServiceNow platform
• Collaborative and fast-paced environment with growth opportunities
• Exposure to global delivery models and cross-functional teams

We would like you to bring along:

• 8–10 years of IT experience with strong focus on ServiceNow delivery
• Hands-on experience in ServiceNow ITSM implementation and project management
• Strong understanding of ITSM processes and ITIL framework
• ServiceNow CSA (Certified System Administrator) – Mandatory
• ITIL Certification (v3/v4) – Mandatory
• Strong stakeholder management and communication skills
• Ability to manage multiple projects and priorities effectively

Good-to-have skills:

• Experience in large-scale ServiceNow implementations
• Exposure to Agile/Scrum methodologies
• Additional ServiceNow certifications (ITSM, CIS, CAD)
• Knowledge of integrations, automation, and platform optimization
• Experience working in global delivery or distributed team environments

Key Responsibilities Design and implement datacenter networking architecture. Configure and manage switches, routers, firewalls, and load balancers. Ensure high availability and performance for storage and compute infrastructure. Troubleshoot network latency, connectivity, and routing issues. Work closely with cloud, infrastructure, and storage teams. Required Skills Strong knowledge of TCP/IP, routing protocols (BGP, OSPF), VLANs, and VPNs. Experience with datacenter networking and network security. Familiarity with network monitoring and troubleshooting tools. Experience with Linux networking. Certifications such as CCNA/CCNP are a plus.

What will your role look like

• Administer and troubleshoot Linux and Windows servers in production environments.
• Diagnose and resolve SSH connectivity failures (service, firewall, authentication, and network-related issues).
• Troubleshoot and fix Linux disk space issues and filesystem mount failures.
• Identify and resolve TCP/IP, DNS, routing, firewall, and HTTP/HTTPS connectivity problems.
• Manage virtual machines using VMware vCenter (VM lifecycle operations, disk expansion coordination, basic administration).
• Perform structured troubleshooting and document root cause analysis (RCA) in detailed reports.
• Work closely with internal teams to ensure system stability, uptime, and performance.

Why you will love this role

• Opportunity to work in a hybrid infrastructure environment (Linux, Windows, VMware & Networking).
• Hands-on exposure to real-time troubleshooting across infrastructure layers.
• A role that enhances your core systems and networking expertise.
• Opportunity to contribute to process improvements through structured documentation and RCA.
• Collaborative work environment with cross-functional technical teams.

We would like you to bring along

• Strong hands-on experience in Linux administration (mandatory).
• Working knowledge of Windows Server and Active Directory.
• Solid understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS).
• Practical experience with VMware vCenter.
• Strong analytical and troubleshooting skills.
• Ability to document issues and solutions clearly and professionally.

Good-to-have skills

• Experience with Ansible (writing or modifying playbooks).
• Knowledge of Git or version control systems.
• Understanding of Everpure system.

What will your role look like

• Lead the design, implementation, and delivery of ServiceNow Vulnerability Response (VR) and Security Operations (SecOps) solutions across the enterprise.
• Serve as a ServiceNow Tech Lead for SecOps initiatives, ensuring alignment with CIS-VR best practices and organizational security goals.
• Configure and manage the VR lifecycle, including vulnerability identification, prioritization, remediation, and reporting.
• Develop and maintain integrations with security scanners, SIEM tools, threat intelligence platforms, and other enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Server.
• Ensure accurate CMDB correlation for assets and vulnerabilities to support effective security operations.
• Lead the team in implementing automation workflows, playbooks, and dashboards for enhanced visibility and response.
• Collaborate with security architects, business stakeholders, and IT teams to define requirements and deliver scalable solutions.
• Mentor and guide ServiceNow developers and engineers, establishing development standards and ensuring adherence to best practices.
• Support platform upgrades, performance optimization, and code reviews.
• Maintain comprehensive technical documentation, solution designs, and operational procedures.

Why you will love this role

• Opportunity to lead enterprise-level Security Operations and Vulnerability Response initiatives.
• Collaborate with cybersecurity, IT, and ServiceNow teams on cutting-edge security automation.
• Influence digital transformation in security operations, VR lifecycle, and threat remediation.
• Drive best practices and governance for SecOps and VR implementations.
• Opportunities for advanced ServiceNow certifications and career growth.

We would like you to bring along

• 8+ years of experience as a ServiceNow Tech Lead with strong expertise in Vulnerability Response (VR), Security Operations (SecOps), and CIS-VR implementation.
• Hands-on experience in configuring VR lifecycle, scanner integrations, REST/SOAP APIs, MID Server, and CMDB correlation.
• Strong knowledge of ServiceNow VR and SecOps modules, automation, workflows, and playbooks.
• Proficiency in JavaScript, Glide API, Flow Designer, Script Includes, Business Rules, and Client Scripts.
• Experience with Now Assist, ITSM processes, and platform enhancements.
• Strong problem-solving, analytical, and leadership skills with the ability to guide development teams.
• Excellent communication, stakeholder management, and mentoring abilities.

Good-to-have skills

• ServiceNow certifications: CSA, CIS-VR, ITSM, SecOps.
• Experience with Security Orchestration, Threat Intelligence, SIEM tool integrations, and advanced automation.
• Familiarity with Agile/Scrum delivery models.
• Knowledge of dashboards, KPI tracking, and reporting for security operations.
• Exposure to ServiceNow platform upgrades and performance tuning.

What will your role look like

• Lead design, development, and implementation of ServiceNow solutions with focus on Vulnerability Response (VR), Security Operations (SecOps), and Integrations.
• Configure and enhance VR and SecOps modules, including vulnerability management, incident response, alerts, and playbooks.
• Develop and maintain integrations with security tools such as SIEM, threat intelligence platforms, and endpoint security solutions using REST/SOAP APIs, IntegrationHub, and MID Server.
• Build and optimize automation workflows, dashboards, and reporting for improved security visibility and incident management.
• Collaborate with Business Analysts, Security Architects, and IT teams to gather requirements and deliver scalable technical solutions.
• Maintain CMDB accuracy for security operations and ensure proper mapping between assets and vulnerabilities.
• Participate in code reviews, platform upgrades, and performance optimization.
• Support threat remediation, compliance reporting, and incident response operations through ServiceNow SecOps modules.
• Prepare and maintain technical documentation, solution designs, and best practice guidelines.

Why you will love this role

• Opportunity to work on enterprise-scale Security Operations and Vulnerability Response initiatives.
• Collaborate with cybersecurity, IT, and ServiceNow teams to strengthen organizational security posture.
• Exposure to modern integrations and automated security workflows.
• Influence digital transformation in security operations and vulnerability management.
• Opportunities for career growth and advanced ServiceNow Security Operations certifications.

We would like you to bring along

• 6–8 years of experience as a ServiceNow Developer with hands-on expertise in VR, SecOps, and integrations.
• Strong experience configuring and developing Vulnerability Response and Security Operations modules.
• Proficient in JavaScript, Glide API, Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Hands-on experience with REST/SOAP API integrations, IntegrationHub, and MID Server implementations.
• Knowledge of security processes, incident response workflows, and vulnerability management practices.
• Strong problem-solving, debugging, and analytical skills.
• Excellent communication and collaboration skills to work with technical and business teams.

Good-to-have skills

• Experience with ServiceNow ITSM and CMDB modules.
• Familiarity with Threat Intelligence, SIEM tool integrations, and security automation playbooks.
• Exposure to Agile/Scrum development and delivery models.
• ServiceNow certifications such as CSA, CIS-SecOps, or CIS-VR.
• Experience with dashboards, KPI reporting, and metrics tracking for security operations.
• Knowledge of advanced automation and orchestration in security workflows.