Pivoting Fast: Lessons from Vivek Mahapatra on AI and Enterprise

Join our Vice President, Sales, Sandeep Padhye, as he speaks with guest Vivek Mahapatra, Vice President, AI Product, Salesforce, about the rapidly evolving world of AI and its impact on the enterprise. They discussed the importance of “failing fast” and the critical elements for successful AI implementation, including trust, governance, and data integration.

Key Takeaways:

Trust and Governance: Any successful AI or agent use case must start with these foundational elements.

Platform Layers: This involves workflows, automations, integrations, and the various systems an organization interacts with.

Good Data: Companies need to address scattered and often inconsistent data across different systems.

Clear Use Case: AI solutions should be built with a specific industry, service, sales, or marketing use case in mind, rather than just building an agent for the sake of it.